OpenText Transforms BPM with New Smart Process Applications

Unifies BPM Across OpenText EIM and Pioneers New Era of Smart Process
Applications to Increase Agility, Boost Employee Productivity, and
Speed Time-to-Market

WATERLOO, ON, March 12, 2013 /PRNewswire/ – OpenText(TM) (NASDAQ: OTEX, TSX: OTC),
a global leader in Enterprise Information Management (EIM), today unveiled OpenText Smart Process Applications designed to accelerate an organization’s ability to deliver quick wins
from their Business Process Management Suite (BPMS) investments.
OpenText Smart Process Applications integrate industry leading OpenText BPM solutions with key OpenText EIM products to deliver unmatched capabilities for organizations to better manage
their process-based operations and enterprise information.

“What business needs now is a new generation of flexible, adaptable apps
that can address the messy and unpredictable processes and
collaborative activities that are central to any business,” writes
Andrew Bartels, vice president, principal analyst at Forrester
Research, Inc. “Business executives want what we call “smart process
applications” – a new generation of packaged applications that are
being created specifically for those collaborative business
activities.”(1) Forrester Research has forecasted the combined market for these
products will grow to $34 billion by 2015.(2)

“Responding to the shift in market demands and delivering upon our EIM
strategy, OpenText has elevated Smart Process Applications to the next
level,” said OpenText CEO Mark J. Barrenechea. “By providing business
users with ready-to-use building blocks that include process models,
application logic, persona-based user experiences, and case
configurations, we are helping our customers remain agile to keep pace
with ever-changing customer expectations.”

Offering the market’s first integrated Smart Process Applications from a
single vendor, OpenText continues to deliver stronger solutions based
upon its OpenText EIM portfolio and vision. These Smart Process
Applications draw upon the foundation of OpenText’s leading process and
case management solutions (Business Process Management) integrated with
industry leading strengths of products including: Content Server
(Enterprise Content Management), Capture Center (Information
Discovery), StreamServe (Customer Experience Management) and more. In
addition, OpenText Smart Process Applications support the most common
horizontal and vertical processes critical to business and can be
up-and-running in as little as 30 days.

OpenText Smart Process Applications include:

        --  Assure for Customer Service - provides prescriptive response
            paths, intuitive self-service offerings, automated
            correspondence, performance reporting, multi-system data
            integration, change management and case load reduction
            capabilities aimed at delivering exceptional customer service
            and interactions.

        --  Assure for Human Resources - offers support for common
            practices, such as recruitment and on-boarding, using an
            adaptable, flexible platform that delivers personalized
            self-services to employees. It also improves the consistency
            and response time to requests, eliminates paper-based files and
            processes, and improves visibility to operations and service
            level metrics.

        --  Client Management for Insurance - delivers a consolidated
            360-degree view of client interactions, cases, processes,
            content and correspondence across the core back office and
            customer service operations of insurance companies -- including
            information and interactions of all customers, intermediaries
            (e.g., brokers, agents), and internal customer/policy facing
            stakeholders.

“OpenText provided us with a core capability that could keep pace with
our company’s strategy and growth objectives. We now have the tools to
streamline our business operations and provide our employees with a
360-degree view of our customers’ experience across our operations
department,” said Graeme Turner, chief strategy, projects & technology
officer at AIA Australia. “We look forward to working with OpenText to
expand the solution to our future strategic initiatives and will
continue to dedicate our resources to improving our services to our
customers.” AIA Group Limited and its subsidiaries comprise the largest
independent publicly-listed pan-Asian life insurance group in the
world, with a broad footprint spanning 15 markets in Asia Pacific. AIA
Australia provides life insurance coverage to over two million
Australians.

PSCU, a leading provider of traditional and online financial services to
credit unions, is using OpenText Assure to enhance customer service and
maximize productivity. “OpenText has enabled us to roll out new
process-based services in 25% of the time, reduce our work queues by
30%, and save over $300 thousand,” said Daniel Rosen, director of the
Center for Process Excellence, PSCU. To learn more about PSCU’s
successes, check out the new video and download the case study today!

Showcasing the latest social and mobile capabilities, as well as
analytics, dynamic case management, and self-service portals, OpenText
Smart Process Applications provide the following benefits:

        --  Accelerated value -OpenText's out-of-the-box, process-specific
            building blocks enable organizations to design and deliver
            successful applications in as little as 30 days, delivering the
            quick wins that are critical to our customers and their
            time-to-market objectives

        --  Better visibility - gives insight into and across siloed
            applications and information, providing managers and executives
            with a comprehensive, real-time, and historical overview of
            structured and unstructured process operations.

        --  Cost-effective agility -allows organizations to innovate and
            keep up with the rapid pace of change their employees,
            partners, and customers desire. The agile, business-friendly
            nature of the process-based applications reduces a lineof
            business' reliance on IT for often costly and time-consuming
            changes.

Availability

OpenText Smart Process Applications are available immediately from
OpenText as cloud-based solutions with support for mobile devices. For
further information on OpenText Smart Process Applications, please
visit www.opentext.com/SmartProcessApplications and be sure to read our recent Smart Process Applications articles at
the Because Process Matters blog.

Download a complimentary copy of Forrester Research, Inc.’s report, “Smart Process Applications Fill a Big Business Gap” at: www.opentextbpm.com/SmartProcessAppsReport, and register for OpenText’s Smart Process Applications webinar featuring Forrester Vice President and Principal Analyst, Craig
LeClair, on March 20(th).

To learn more about OpenText EIM:

        --  Read the blog of
            Mark Barrenechea, OpenText's CEO
        --  Visit the
            OpenText EIM Resource Center,
            where you can review the latest customer videos, whitepapers
            and more
        --  Come meet with us in person at our upcoming
            OpenText EIM Days
        --  Follow OpenText on Twitter
            @opentext and on
            Facebook at

http://www.facebook.com/opentext

About OpenText

OpenText provides Enterprise Information Management software that
enables companies of all sizes and industries to manage, secure and
leverage their unstructured business information, either in their data
center or in the cloud. Over 50,000 companies already use OpenText
solutions to unleash the power of their information. To learn more
about OpenText (NASDAQ: OTEX; TSX: OTC), please visit: www.opentext.com.

Certain statements in this press release may contain words considered
forward-looking statements or information under applicable securities
laws. These statements are based on OpenText’s current expectations,
estimates, forecasts and projections about the operating environment,
economies and markets in which the company operates. These statements
are subject to important assumptions, risks and uncertainties that are
difficult to predict, and the actual outcome may be materially
different. OpenText’s assumptions, although considered reasonable by
the company at the date of this press release, may prove to be
inaccurate and consequently its actual results could differ materially
from the expectations set out herein. For additional information with
respect to risks and other factors which could occur, see OpenText’s
Annual Report on Form 10-K, Quarterly Reports on Form 10-Q and other
securities filings with the SEC and other securities regulators. Unless
otherwise required by applicable securities laws, OpenText disclaims
any intention or obligations to update or revise any forward-looking
statements, whether as a result of new information, future events or
otherwise.

Copyright ©2013 Open Text Corporation. OpenText is a trademark or
registered trademark of Open Text SA and/or Open Text ULC. The list of
trademarks is not exhaustive of other trademarks, registered
trademarks, product names, company names, brands and service names
mentioned herein are property of Open Text SA or other respective
owners. All rights reserved. For more information, visit: http://www.opentext.com/2/global/site-copyright.html_SKU.

(1, 2) Forrester Research, Inc., “Smart Process Applications Fill A Big Business Gap,“ Andrew Bartels and Connie Moore, August 8, 2012.

SOURCE Open Text Corporation