WennSoft® Acquires Service Estimating Solution Continuing Commitment to Field Service Organizations
WennSoft announces an asset acquisition from Ensemble, LLC of Littleton Colorado. The solution has been privately labeled as “Service Estimator” and offered as part of WennSoft Signature® for over a year.
New Berlin, Wisconsin (PRWEB) March 14, 2013
WennSoft announces an asset acquisition from Ensemble, LLC of Littleton Colorado. The solution has been privately labeled as “Service Estimator” and offered as part of WennSoft Signature® for over a year. It will now be developed by WennSoft, and licensed exclusively through WennSoft and their reselling partners.
Service Estimator is simple and smart. It arms sales with a familiar tool based on Microsoft Office® Excel to provide estimates on maintenance contracts or service calls to customers. Modifications can be made based on specific tasking requirements and visit schedules, then submit the agreed upon estimate to the office for approval and automated set up. While there are all kinds of maintenance and service estimating tools in the market, a few things help Service Estimator rise to the top.
Pre-configured manufacturer equipment tasking templates provided with the solution help decrease the chance of data entry error, which means less work in creating service call tasks. The tasking templates can be modified throughout the sales process, ensuring the right services and their associated tasks are included on contracts or service calls prior to completing the quote. Customers can also leverage any current task and equipment lists in use today within the system for estimating.
“We´re excited about the Service Estimator because it is fast, flexible and paperless´, says general manager, Al Cannon, of Storer Equipment Company. ℠We can now get rid of the spreadsheets we´ve been using and the manual way of tracking quoted work. This provides our newer technicians a way to grow in their roles, and having the task list available to them in a service call, or maintenance contract, helps them get trained more quickly.”
Customer tailored proposals provide visibility into the tasks included as well as what´s excluded. This provides both the customer and service organization clear expectations on the maintenance contract or service call.
One click of the button set up once the estimate is approved the system will automatically finish the work. Contract start and end dates are processed; equipment, tasking, and materials required are populated; and scheduled visits are booked. Service Estimator customers are set to exceed their customers´ expectations.
“The fact that it pulls all the tasks into the Maintenance Contract is a wonder! It saves so much time and it is a simple product to use,” says service coordinator, Carol Justis, of Seiberlich Trane.
“WennSoft has always specialized in ensuring the field service organizations have the technology they need to compete and to grow,´ says Jim Wenninger, CEO of WennSoft, ℠This acquisition is exciting because it truly provides a competitive service differentiator. Committed services are accurately delivered — no more, and no less; and satisfied customers become loyal customers. Because of the strong partnerships we have with our customers and our focus on the field service market, we´re uniquely positioned to continue delivering the innovation customers need.”
The Service Estimator for WennSoft Signature is available today directly from WennSoft and from qualified WennSoft Signature reselling partners. WennSoft provides customers the choice to deploy their entire WennSoft Signature solution on-premises or in the cloud. Customers can also license solutions perpetually or through a subscription model.
Founded in 1995, WennSoft is a leader in providing operational solutions for organizations focused on work orders, asset management, installation, field service and maintenance across asset and equipment centric industries. WennSoft serves customers worldwide both directly and through a global network of local partners. As a Microsoft partner, the WennSoft products are Certified for Microsoft Dynamics (CfMD).
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