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FieldConnect Releases New Version of FieldDirect Customer Self-Service Call Creation Portal for Service Organizations Running Microsoft Dynamics GP

March 14, 2013

FieldConnect, Inc., a leading workforce mobility innovator, announced today the release of a new version of FieldDirect, a secure web-based portal for managers and customers who require real-time access to critical operational data.

Irvine, CA (PRWEB) March 14, 2013

FieldConnect, Inc., a leading workforce mobility innovator, announced today the release of a new version of FieldDirect, a secure web-based portal for managers and customers who require real-time access to critical operational data.

FieldDirect helps service organizations impress customers by giving them the power to create and monitor their own service calls in real time, view work history documents and before-and-after repair pictures, and access service reports. Additionally, management can use FieldDirect to compile reports using filters and fields set up in the Microsoft Dynamics GP Field Service Management module.

“FieldDirect has enabled our company to provide a level of communication and transparency for our customers that separates us from the competition,” says Precision Mechanical Corporation Owner Jim Salamone. “Now, when I communicate our effectiveness as a service provider to a potential or existing customer FieldDirect enables me to support that claim by providing real time access to the customers sites and work requests.”

The latest version of FieldDirect for Microsoft Dynamics GP includes more robust historical reporting tools, including support for viewing and searching archived service calls.

FieldDirect and other FieldConnect workforce mobility solutions — including FieldAccess, FieldDispatch, FieldLocator, FieldTime, and FieldQuotes – are essential to the functionality of Microsoft Dynamics GP, SL, AX, and NAV, as well as Sage 300 (formerly Sage Timberline) accounting systems. FieldConnect´s products snap directly into an organization´s existing ERP solution to link accounting software with field service operations, bringing visionary organizations to a level of unparalleled productivity.

FieldConnect will be exhibiting at Microsoft Convergence 2013 in New Orleans, at Booth #2051. Product Specialists will be available to demonstrate the latest in workforce mobility solutions to companies using Microsoft Dynamics accounting systems.

Additionally, FieldConnect President Rick Galyean will be presenting “Connecting Your Mobile Workforce” on Tuesday, March 19, from 5-6pm.

For more information on FieldConnect solutions, visit http://www.fieldconnect.com.

About FieldConnect

FieldConnect enables organizations to leverage the power of mobility to enhance customer and employee engagement, providing anytime, anywhere access to information and resources. The FieldConnect workforce mobility platform extends the functionality Microsoft Dynamics GP, SL, AX, and NAV, as well as Sage 300 Construction and Real Estate and Sage 300 Trade Specialty (formerly Sage Timberline). FieldConnect is a privately held Microsoft Certified Partner and Sage 300 Development Partner based in Irvine, California and has been innovating and deploying mobility solutions since 2002. http://www.fieldconnect.com

For the original version on PRWeb visit: http://www.prweb.com/releases/prwebfielddirect/workforce_mobility/prweb10525634.htm


Source: prweb



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