Comm100 Enables Zero Downtime Upgrade for Its On-Demand Live Chat Solution
The Update Means No Interruption to Customers’ Live Chats during Comm100′s Service Upgrades
VANCOUVER, British Columbia, March 20, 2013 /PRNewswire/ — Comm100, the leading global provider of enterprise-level customer service and communication solutions, announced today the release of the “zero downtime upgrade” feature to Comm100 Live Chat, the company’s SaaS based live chat software used by more than 100,000 businesses.
Comm100 Live Chat is the industry’s first solution that can perform a software upgrade without any interruption to open chat sessions. The company uses dynamic DLL loading technology to ensure customers’ chat sessions are not interrupted during Comm100′s service upgrades. This technology allows both the old and new version of Comm100 Live Chat to function at the same time, until the upgrade is complete. The upgrade transition is completely seamless and is not visible to the end user.
“Our industry-leading live chat solution is now complemented by our zero downtime upgrade feature which means our customers do not need to suspend their live chat support for even a second during our service upgrades,” said Kevin Gao, Founder and CEO of Comm100. “This is absolutely critical for our many online business clients who operate on the ‘time is money’ saying, and want to ensure all customer questions are answered quickly without interruption. No interruptions in service mean our client’s customers can enjoy an optimal website experience, which directly translates into more sales and repeat business.”
Comm100 offers fully hosted customer communication tools that enable businesses of any size to better serve, inform, and convert their customers. Comm100 Live Chat provides businesses with a simple-to-implement yet powerful live support solution that allows them to efficiently engage website visitors and manage customer inquiries. Version 7.0 of Comm100 Live Chat was released in January, 2013 and included integration with Salesforce.com and an optimized user-friendly operator console.
Learn more about Comm100 Live Chat at: http://livechat.comm100.com/.
Comm100 is the leading provider of enterprise-level customer service and communication solutions that enable businesses of any size to better serve, inform, and convert their customers. Comm100 products include Live Chat, Email Marketing, Support Ticket, Help Desk, Forum and Knowledge Base. To date, Comm100 products have been embraced by more than 200,000 businesses around the globe. Learn more at: http://www.comm100.com/.