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Last updated on April 20, 2014 at 21:20 EDT

iWeb Invests Big in Customer Service, Adds Customer Satisfaction Guru to Management Roster

April 12, 2013

Infrastructure as a service (IaaS) provider confirms Elya McCleave to
lead customer service, completing the first phase of the company’s
transformation following its 2011 privatization

MONTREAL, April 12, 2013 /PRNewswire/ – Canada-based infrastructure as a Service (IaaS) company iWeb has appointed web-hosting industry veteran Elya McCleave to the new
position of Vice President of Services. Ms. McCleave will lead a
multi-departmental team responsible for customer service, technical
support and client satisfaction, to ensure that the client experience
is at the center of the provider’s current range of hosting services,
as well as their expansion into managed technical and professional
services.

“‘Our customers are at the heart of everything we do at iWeb says iWeb President and COO Christian Primeau, whose appointment nearly
one year ago was the first of several high-profile hires by iWeb since
its privatization. “As our services, technological environment, capabilities and capacity
grow, so too do the needs and expectations of our customers
. Elya’s track record of creating customer-centric environments has made
her a customer service guru in this industry.”

Ms. McCleave brings to iWeb 12 years’ experience in the hosting
industry, having implemented customer support and managed services strategies in Canada and the US. She also writes for the Web Hosting Industry Review on the subject of customer care.

My mission is to build an even more customer-centric culture and empower
employees. I’m looking forward to motivating, challenging, and helping
people fulfill their potential,” says Elya, speaking of her vision for
iWeb. “Surveys suggest that reliability is what customers value the
most, but really, reliable service is a crucial element of the bigger
picture. iWeb’s client-base has become very diverse, and customers need
a reliable, flexible and responsive IaaS provider; a partner to fill an
increasingly important space in their operations.”

Christian Primeau adds that “Elya has worked all over the world, she
shares our values and we are delighted to have her on board!”

About iWeb (http://iweb.com)

iWeb provides the on-demand server and cloud infrastructure that allows over 20,000 customers in more than 150 countries worldwide
to deliver today’s Internet-based technologies and to create tomorrow’s
online innovations. Since 1996, Montreal-based iWeb has been rated
among the world’s top web infrastructure providers based on performance
and reliability and among Canada’s fastest growing companies.

SOURCE IWEB GROUP INC.


Source: PR Newswire