North Carolina Department of Labor Picks ImageSoft to Provide Content and Case Management Solution
ImageSoft will deliver an integrated Enterprise Content Management (ECM) system to replace the department’s existing legacy system, which is no longer supported by the vendor.
The new ImageSoft OnBase solution will provide a central document repository for storing and managing all the department’s content – both structured and unstructured – including documents, forms, email, photos and other information. ImageSoft will also handle migration of legacy content from the existing ECM system to the new OnBase solution and provide training, technical support and system maintenance.
Once implemented, the ImageSoft solution will enable information to be accessed quickly and easily, even from remote locations, to foster improved communication and faster, easier information sharing throughout the department’s multiple business units. The result will be expedited and improved service for the companies and individuals who interact with the NCDOL. The solution will also provide significant efficiency gains and cost savings to NCDOL by replacing the agency’s now paper-based files and processes with digital files and automated workflow.
Beyond ECM, ImageSoft will also implement a Case Management solution to improve operational efficiencies and data tracking in key areas of the NCDOL, and a Document Composition tool to provide automated document generation to replace the department’s existing ad-hoc methods of creating documents.
This initiative was driven by NCDOL’s IT Division, with the strong support of Commissioner of Labor Cherie Berry.
ImageSoft was awarded the new business following its response to an RFP issued by NCDOL in
ImageSoft, Inc., provides document and process management solutions to automate, streamline and improve workplace processes. Since 1996, ImageSoft’s technology and workflow solutions have increased productivity, reduced operating costs and saved time and money for government, the courts, healthcare and insurance. From its headquarters in
SOURCE ImageSoft, Inc.