Last updated on April 23, 2014 at 15:23 EDT

Kivuto Solutions Achieves Microsoft(R) Gold Partner Status After Exceeding Customer Performance Benchmarks

April 24, 2013

OTTAWA, April 24, 2013 /CNW/ – Kivuto Solutions Inc., the global leader in complex digital distribution, has once again
achieved Microsoft(®) Gold Independent Software Vendor status in the Microsoft Partner

This achievement follows the results of a customer survey in which
Kivuto surpassed Microsoft Key Performance Indicator (KPI) benchmarks
for customer satisfaction, value, and the ability to meet customer
needs in the Microsoft Customer Satisfaction (CSAT) Index. The CSAT
Index is a tool that helps Microsoft partners measure, monitor and
manage their business by understanding customer satisfaction and
perceptions of their services. The survey revealed that, based on their
experience with Kivuto, 100 percent of the customers sampled would
recommend Kivuto to a friend or colleague looking for technology
products, services and/or support.

“The results of the survey confirm that our approach to the distribution
of software on behalf of Microsoft is an efficient and effective
solution for Microsoft and its customers,” said Brad Brohman,
Vice-president of Sales at Kivuto Solutions, Inc. “Achieving Microsoft
Gold partner status reflects the confidence Microsoft has in our
abilities to provide market-leading distribution solutions that fit its
market objectives, meet the needs of its customers and help maintain
the loyalty of those customers by delivering a high quality service at
every stage of the digital purchasing process.”

Microsoft Gold partner status signifies to the market that Kivuto
Solutions has demonstrated the highest level of skill and achievement
within a given technology specialization. To earn a Microsoft Gold
Competency, organizations must complete a rigorous set of tests to
prove their level of technology expertise, have the right number of
Microsoft Certified Professionals employed, submit customer references
and demonstrate their commitment to customer satisfaction by
participating in an annual survey.

“By achieving a gold competency, partners have demonstrated the highest,
most consistent capability and commitment to the latest Microsoft
technology,” said Jon Roskill, Corporate Vice-president, Worldwide
Partner Group at Microsoft Corp. “These partners have a deep expertise
that puts them in the top 1 percent of our partner ecosystem, and their
proficiency will help customers drive innovative solutions on the
latest Microsoft technology.”

About Kivuto
Kivuto Solutions Inc. is the global leader in solving complex digital
distribution challenges. Over 60,000 academic institutions and
departments trust Kivuto to manage and distribute software to their
students, faculty and staff. The company distributes software in 195
countries and supports 14 languages. www.kivuto.com.

SOURCE Kivuto Solutions Inc.

Image with caption: “The global leader in a complex digital distribution solutions (CNW Group/Kivuto Solutions Inc.)”. Image available at: http://photos.newswire.ca/images/download/20130424_C8094_PHOTO_EN_25926.jpg

Source: PR Newswire