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Last updated on April 19, 2014 at 21:20 EDT

Leading Transportation Manufacturer Selects inContact to Support Named Customer Accounts through Virtual Contact Center

May 21, 2013

Distributes genuine factory parts worldwide to factory-owned and authorized service centers

SALT LAKE CITY, May 21, 2013 /PRNewswire/ — inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announced that a leading Original Equipment Manufacturer (OEM) in the transportation industry will deploy the inContact cloud portfolio.

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As a leader in high performance equipment, the company has a worldwide parts distribution network second to none, with the ability to deliver parts wherever and whenever needed. The company was seeking a cloud contact center platform with both ease of use and flexibility. inContact will deliver cloud Automated Call Distribution (ACD) and premium Interactive Voice Response (IVR) services as well as integrated CRM screen pops when calls are routed to the appropriate agents.

“Premium customers expect first-class service and support,” noted Paul Jarman, CEO of inContact. “This new customer needed to serve named accounts by connecting to the assigned agents with customer history displayed immediately.”

Jarman continued: “Flexibility is a hallmark of inContact’s ACD and IVR which we built and which are delivered together on our award-winning cloud contact center platform. Our software is designed so business users can make their own updates easily without the need to rely on professional services or IT.”

Additional Information

About inContact

inContact (NASDAQ: SAAS) is the cloud contact center software leader, helping organizations around the globe create high quality customer experiences. inContact is 100% focused on the cloud and is the only provider to combine cloud software with an enterprise-class telecommunications network for a complete customer interaction solution. Winner of Frost & Sullivan 2012 North American Cloud Company of the Year in Cloud Contact Center Solutions, inContact has deployed over 1,300 cloud contact center instances. To learn more, visit www.inContact.com.

SOURCE inContact


Source: PR Newswire