Last updated on April 19, 2014 at 13:20 EDT

Aegis Recognized as a Leader in the IDC MarketScape: Worldwide Customer Care BPO Services 2013 Vendor Analysis

May 30, 2013

DALLAS and MUMBAI, India, May 30, 2013 /PRNewswire/ –

Aegis Limited, a leading outsourcing and technology services company and part of the
USD 27 billion conglomerate Essar, today announced that it has been recognized as a leader
in the IDC MarketScape: Worldwide Customer Care BPO Services 2013 Vendor Analysis -
Leveraging the Four Pillars to Modernize Customer Experience (doc #240710, April 2013).
IDC MarketScape measures key strategy of service provider success across two primary
categories – capabilities and strategies.

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This vendor assessment report for the customer care BPO services market represents
IDC’s opinion on vendors which are well positioned today through current capabilities and
which are best positioned to gain market share over the next few years. IDC highlights
Aegis’ diversified vertical portfolio and customer experience led approach as the key
strengths that position Aegis as a Leader in the IDC MarketScape study.

“We are pleased that IDC has recognized our areas of strength and identified us as a
Global Leader,” said Sandip Sen, Global CEO, Aegis Limited. “Our strategic investments in
building deep industry expertise and transformational capabilities have been instrumental
in our success. Aegis is committed to building on a tremendous momentum to continue to
offer innovative services for our clients, drawing upon our global network of contact
centers and unique combination of high-touch experience services.”

“Aegis’ vertical diversification and dedication to customer experience were two major
highlights that contributed to its ranking as a Leader in the MarketScape. The AegisLISAn
social customer care offering stood out as a differentiator, as this solution deeply
impacts Aegis’ clients’ customer experience,” said Melissa O’Brien, Research Analyst, IDC
Customer Care BPO.

Aegis has made some significant investment in customer experience management through
its partnership with COPC, Multi-Channel integrated offering and Experience centers. These
innovations enable clients to peek into the contact center of the future and get an
understanding of end customers experience and brand perception.

About IDC MarketScape:

IDC MarketScape vendor analysis model is designed to provide an overview of the
competitive fitness of IT, telecommunications, or industry-specific suppliers in a given
market. The research methodology utilizes a rigorous scoring methodology based on both
qualitative and quantitative criteria that results in a single graphical illustration of
each vendor’s position within a given market. IDC MarketScape provides a clear framework
in which the product and service offerings, capabilities and strategies, and current and
future market success factors of IT, telecommunications, or industry-specific vendors can
be meaningfully compared. The framework also provides technology buyers with a transparent
foundation to allow companies to independently compare the strengths and weaknesses of
current and prospective vendors.

About Aegis

Aegis is a global outsourcing and technology company committed to impacting clients’
business outcomes by focusing on enhancing customer experience across all touch points and
channels. Aegis was founded 30 years ago in the US and now has operations in 56 locations
across 13 countries with more than 55,000 employees. Aegis services over 300 clients from
verticals such as Banking and Financial Services, Insurance, Technology, Telecom,
Healthcare, Travel & Hospitality, Consumer Goods, Retail, and Energy & Utilities. The
company is wholly owned by Essar, a USD 27 billion conglomerate. For more information
write to us at info@aegisglobal.com or visit http://www.aegisglobal.com

About Essar

Essar is a multinational conglomerate and a leading player in the sectors of Steel,
Energy, Infrastructure and Services. With operations in more than 25 countries across five
continents, the Group employs 75,000 people, with revenues of $27 billion.

        Media Contacts
        Essar media contacts
        Manish Kedia, Senior VP Corporate Affairs
        Essar Group
        Phone: +91-98197-30092
        Email: manish.kedia@essar.com

        Aegis Global
        Danveer Bhasin, Associate Vice President, Marketing
        Aegis Limited
        Phone: +91-99301-35788
        Email: Danveer.Bhasin@aegisglobal.com

        Aegis Americas
        Kevin Nolan, Senior Director, Marketing
        Aegis Limited
        Phone: +1-214-505-9732
        Email: Kevin.Nolan@aegisglobal.com



SOURCE Aegis Limited

Source: PR Newswire