Last updated on April 17, 2014 at 8:56 EDT

Anaeko Demonstrates Service Level Management Product for Shared Services at Think G-Cloud, London

June 5, 2013

LONDON, June 5, 2013 /PRNewswire/ –

Software company Anaeko will demonstrate how its G-Cloud listed ServiceClarity
solution helps government bodies to improve service and reduce costs of their shared
services organizations with actionable key performance indicator reporting.

Anaeko, the IT service management software company, is exhibiting at the Think G-Cloud
event in London on June 18. This conference draws together leading technology strategists
from across government with a strong interest in G-Cloud – the UK Government’s programme
designed to change how the public sector procures and operates ICT.

Anaeko’s ServiceClarity solution helps organisations monitor, manage and automate
large IT environments. This is especially critical to government which is trying to
‘join-up’ services across departments and local authorities through shared services
initiatives. Shared services promise lower cost and better quality of service for
citizens. However, they can also introduce significant complexity into the IT Service

According to Colm Hayden, Anaeko’s CTO, “Our solution – available from G-Cloud -
allows government organisations to quickly implement stakeholder reporting across shared
services environments. The delivery of shared services requires a myriad of operational
tools and processes to manage the complex service environment. It’s often a struggle to
make sense of the metrics collected by these tools. ServiceClarity from Anaeko combines
these low-level metrics into simple actionable, business-level KPIs at governance,
partner, management or customer level. This means that the shared service provider can
focus on service objectives – thereby ensuring that users get consistent quality of
service and managers can drive continual service improvement and cost reduction. This is
increasingly important given the government’s commitment to efficiency and reform.”

Attendees at Think G-Cloud will be able to better understand how by implementing
shared service stakeholder reporting they can drive continual service improvement and
reduce the costs of shared service organizations.

Delegates will also get the chance to meet members of Anaeko’s professional services
team that can support cloud data integration projects. The team focuses on IT process
automation and cloud application development that supports social and mobile citizen
interaction across a myriad of touch-points and devices.

About Anaeko

Anaeko is an IT service management (ITSM) software company with a focus on solving the
service management and reporting issues of large organizations. The company delivers
tailored software products and solutions that help these organizations maximise business
benefits from large investments particularly in hybrid environments that combine
on-premise, private cloud and public cloud resources.

ServiceClarity is Anaeko’s service management product suite for hybrid environments.
The product suite includes Service Catalogue, Service Level Management and IT Financial
Management. It enables the definition, cataloguing, monitoring/review and reporting of
services and key performance indicators associated with them. This helps with the
achievement of service level agreements (SLAs) between all stakeholders. ServiceClarity is
a Software-as-a-Service product that reduces the operational overheads associated with
benchmarking, monitoring and reporting on service levels and helps drive continual service

Anaeko has a world class consulting practice focused on IT process automation in which
commonly executed IT processes are automated to reduce operational cost, apply best
practice and improve service delivery. Anaeko delivers this consultancy around products
from vendors including Microsoft and VMware and integrating products from vendors
including HP, IBM, BMC and CA. Anaeko has delivered consultancy on the largest IT process
automation project in the world for a UK Government department and has developed a range
of plugins to market leading ITSM products for Microsoft’s IT process automation product,
System Center Orchestrator.

In addition to our ITSM specialization, Anaeko provides a range of outsourced software
development, system integration and data integration services.

For further information please visit http://www.anaeko.com and



Source: PR Newswire