Australian Department of Immigration and Citizenship Awards Unisys Contract for Managed End-User Computing and Infrastructure Support Services
BLUE BELL, Pa., June 10, 2013 /PRNewswire/ — Unisys Corporation (NYSE: UIS) today announced that its Australian subsidiary has signed a contract with the Australian Department of Immigration and Citizenship (DIAC) to provide managed end-user computing services and infrastructure support services.
Under the contract, awarded following an open tender process, Unisys will continue to provide managed service desk and end-user computing services to DIAC through June 2018. The contract includes an expanded scope to provide infrastructure support for the department’s midrange equipment and storage. The contract value is estimated at approximately AUD $104.1 million (USD $109 million) over the five-year term.
“We continue to provide high levels of service and support to DIAC staff to allow them to focus on their mission of managing people migrating to Australia, promoting Australian citizenship, protecting and supporting refugees and helping to secure our nation’s borders,” said Scott Whyman, vice president and general manager, Global Managed Services Asia Pacific for Unisys.
In the last two years the department’s IT needs have evolved due to increased mobility in the workplace, the need to share data securely, and whole-of-government procurement initiatives. In response, DIAC and Unisys have worked closely to deliver a number of significant programs, including:
- Consolidation of the department’s five data centers into two.
- Procurement of more than 7,000 end user devices.
- Roll-out of the Microsoft Windows 7 environment to all end users.
- Design and implementation of security measures to enable secure emailing, editing and storage of material with a Protected level security classification.
Unisys currently provides services for more than 8,000 DIAC staff nationally, as well as staff in more than 60 locations overseas, handling approximately 25,000 calls per month. Prior to Unisys operating the service desk, there was no single point of contact for IT-related issues. Unisys has now increased the proportion of first-call resolutions by the service desk, improving customer satisfaction and effectiveness. Unisys has also helped the department improve web site performance and reduce spam email.
“We are delighted to continue working with DIAC, having provided end-user computing services to the department since 2007,” said Ron Frankenfield, president, Unisys Global Managed Services. “This engagement is just one example of Unisys’ experience and expertise to help government departments and agencies use commercial technology to efficiently deliver services to their citizens.”
Unisys is a worldwide information technology company. We provide a portfolio of IT services, software, and technology that solves critical problems for clients. We specialize in helping clients secure their operations, increase the efficiency and utilization of their data centers, enhance support to their end users and constituents, and modernize their enterprise applications. To provide these services and solutions, we bring together offerings and capabilities in outsourcing services, systems integration and consulting services, infrastructure services, maintenance services, and high-end server technology. With approximately 23,000 employees, Unisys serves commercial organizations and government agencies throughout the world. For more information, visit www.unisys.com.
Any statements contained in this release that are not historical facts are forward-looking statements as defined in the Private Securities Litigation Reform Act of 1995. All forward-looking statements rely on assumptions and are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. In particular, statements in this release regarding the estimated value of the contract are based on the assumption that the number of department users and in-scope equipment will be consistent with current levels as will the department’s future requirements for maintenance and support, and the assumption that the contract will continue for its full term. The contract value also contains an estimate, based on historical usage, of supplemental project-related services that may be requested by the department. Because the total number of department users and in-scope equipment can change, the department may change its future requirements for maintenance and support and project-related services, the contract is non-exclusive and can be terminated or suspended in whole or in part, and pricing under the contract is subject to adjustment against benchmarks or if better prices are offered by Unisys to other customers under similar circumstances, the estimated value of the engagement is not guaranteed. Additional discussion of factors that could affect Unisys future results is contained in periodic filings with the Securities and Exchange Commission.
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RELEASE NO.: 0603/9172
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SOURCE Unisys Corporation