Nexidia and FICO Partner to Deliver Multi-channel, Customer-Focused Collections and Recovery Services
Solution Combines Best-in-Breed Analytics to Maximize Collection Effectiveness and Mitigate Compliance Risk
ATLANTA, June 24, 2013 /PRNewswire/ — Nexidia, a leading provider of customer interaction analytics solutions for business transformation, today announced that FICO, a leading analytics software company, will offer Nexidia Interaction Analytics with its FICO(®) Debt Manager((TM)) 9 collections and recovery platform. Nexidia’s voice analytics will help lenders and collections agencies using FICO Debt Manager to decode multi-channel interactions and improve collections strategies and interactions.
FICO Debt Manager is an end-to-end collections and recovery solution that transforms the way creditors connect with their customers and collect debt. The best-in-breed solution will help customers get the right information to the right people, at the right time in order to maximize collection revenue while also optimizing contact center operational effectiveness, reducing service costs, and monitoring agent performance.
“Collections teams must not only increase their debt collecting efficiency and effectiveness, but also provide a positive customer experience and meet challenging compliance requirements,” said David Lightfoot, vice president, product management for FICO. “The combination of Nexidia Interaction Analytics with FICO Debt Manager 9 will enable our joint clients to combine best-in-breed voice analytics with real-time decisioning to enable credit grantors and their agencies to ensure an overall positive experience for their customers.”
“Our partnership with FICO will further extend Nexidia’s position in the collections and recovery industry,” commented John Willcutts, president and chief executive officer of Nexidia Inc. “By combining the power of our best-of-breed solutions, we’re offering debt collection professionals an extremely compelling value proposition–a high ROI investment that directly impacts two high-value areas–maximizing collection revenues and reducing enterprise risk.”
In February 2013, the company announced the release of Nexidia Live Collection Assistant, a real-time monitoring and alerting solution designed specifically for the debt collections industry. Nexidia currently provides solutions to United States government regulators and well-known collections industry clients, including 1st Credit, CBV Collection Services, and Cabot Credit.
FICO (NYSE: FICO) is a leading analytics software company, helping businesses in 80+ countries make better decisions that drive higher levels of growth, profitability and customer satisfaction. The company’s groundbreaking use of Big Data and mathematical algorithms to predict consumer behavior has transformed entire industries. FICO provides analytics software and tools used across multiple industries to manage risk, fight fraud, build more profitable customer relationships, optimize operations and meet strict government regulations. Many of our products reach industry-wide adoption — such as the FICO® Score, the standard measure of consumer credit risk in the United States. FICO solutions leverage open-source standards and cloud computing to maximize flexibility, speed deployment and reduce costs. The company also helps millions of people manage their personal credit health. FICO: Make every decision count(TM). Learn more at http://www.fico.com.
Nexidia provides customer interaction analytics solutions with patented technologies and breakthrough applications that enable companies to drive business transformation by capturing, making sense of, and using the full range of communications they have with customers. As the traditional voice of the customer expands from the contact center to include surveys, email, chats, and even social media sites, Nexidia provides software and service expertise to help companies synthesize this data into both a tactical tool for operational improvements and a catalyst for strategic business transformation. For more information, please visit http://www.nexidia.com.
FICO and Debt Manager are trademarks or registered trademarks of Fair Isaac Corporation in the United States and in other countries.