Trident University Optimizes Online Learning Experience Using LivePerson Digital Engagement Solutions
NEW YORK, June 26, 2013 /PRNewswire/ — LivePerson, Inc. (NASDAQ: LPSN), a leading provider of intelligent engagement solutions, today announced that Trident University International has successfully implemented LivePerson’s live chat solution to engage with its growing volume of online prospects and students.
Trident University is known for its innovative approach to online learning. As more than 80% of Trident’s student population consists of servicemen, servicewoman, families and veterans of the U.S. Armed Forces located all over the world, it was essential that Trident provide a truly innovative, engaging, and reliable digital experience that could support the geographic diversity of their existing and future students.
Additionally, with over 130,000 online visitors a month and over 7,000 active undergrad and graduate students, Trident University needed an effective way to engage, onboard and support their diverse and global base of students and prospects while optimizing their staffing and resources.
Trident implemented the LivePerson platform to provide their growing number of prospects and students from around the world with real-time online assistance from staff and advisors.
“With LivePerson’s solutions, we’re able to provide personalized, real-time support to busy students in their channel of choice, wherever they are,” said Andy Vaughn, COO of Trident University. “Many of our students are around the world, or have limited access to a phone, so digital engagement has been a tremendous success. We’ve also seen a huge reduction in call volumes to our student hotline.”
LivePerson offers an end-to-end, cloud-based engagement platform, empowering organizations to produce compelling and measurable results while improving the digital customer experience. Driven by a broad set of customer and business intelligence, LivePerson’s solutions are able to deliver the right level of engagement (chat, voice, targeted offers, video chat), in the right channel, based on a real-time understanding of each visitor’s needs.
“Our ultimate goal at LivePerson is to enable meaningful connections between organizations and their members,” said Robert LoCascio, CEO and Founder, LivePerson. “We hope that by using our technology, institutions like Trident University can provide an exceptional digital experience to students and support their academic endeavors, no matter where and how they are connecting and learning.”
LivePerson, Inc. (NASDAQ: LPSN) offers a cloud-based platform that enables businesses to proactively connect in real-time with their customers via chat, voice, and content delivery at the right time, through the right channel, including websites, social media, and mobile devices. This “intelligent engagement” is driven by real-time behavioral analytics, producing connections based on a true understanding of business objectives and customer needs.
More than 8,500 companies rely on LivePerson’s platform to increase conversions and improve customer experience, including Hewlett-Packard, IBM, Microsoft, Verizon, Sky, Walt Disney, PNC, QVC and Orbitz.
LivePerson received the CODiE award for Best Content Management Solution in 2012, and has been named a Market Share Leader by Frost and Sullivan in 2012. LivePerson is headquartered in New York City with offices in San Francisco, Atlanta, Santa Monica, Tel Aviv, London and Melbourne.
For more information, please visit www.liveperson.com. To view other press releases about LivePerson, please visit pr.liveperson.com.
About Trident University International
Founded in 1998, Trident University International (TUI) is a leading online postsecondary university serving all adult learners. Trident uses traditional case-based learning in a proven online setting to teach critical thinking skills so students earn high-quality baccalaureate, master’s and doctoral degrees. TUI offers academic excellence: over 90% of its faculty members have doctoral degrees. TUI offers a real-world, practical curriculum that provides students with the tools to enhance their lives and help further their careers. Please visit www.trident.edu, join our Facebook page or call Trident University International at (888) 983-6931 to learn more about Trident’s wide range of bachelor’s, master’s and Ph.D. programs.
Erin Kang, LivePerson
Kym A. Lino, Atomic PR
SOURCE LivePerson, Inc.