Leading Appliance Manufacturer Selects inContact To Support International Logistics Center
Multichannel cloud contact center software will replace premise system in 24X7 service hub
SALT LAKE CITY, July 2, 2013 /PRNewswire/ — inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announced that a leading manufacturer in the home appliance industry will deploy the inContact cloud portfolio to serve the logistics and distribution needs of business customers along its global supply chain.
As a leader in major household appliances with a variety of brands, the company has a complex international inventory, so efficient supply chain management is critical for continued growth. Its contact center is staffed 24×7 by professional planners and managers who need to be able to respond quickly to operational questions from staff and partners at multiple locations in the US and other countries.
The company was seeking a cloud contact center platform with greater functionality and flexibility than its existing premise solution, which was at maximum capacity. inContact will deliver cloud ACD with intelligent routing based on agent skills and availability as well as customer priority. The full inContact solution includes IVR, call monitoring, coaching, reporting, connectivity and cloud PBX for agents and business users.
“When real-time logistics is critical to your company’s financial growth, you want a solution that provides maximum agility to make changes and react at the speed of your business,” noted Paul Jarman, CEO of inContact. “This new inContact customer recognized the benefits of the cloud versus a premise solution for its customer service operations. Our innovative cloud software provides the flexibility and reliability needed to future-proof the contact center.”
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inContact (NASDAQ: SAAS) is the cloud contact center software leader, helping organizations around the globe create high quality customer experiences. inContact is 100% focused on the cloud and is the only provider to combine cloud software with an enterprise-class telecommunications network for a complete customer interaction solution. Winner of Frost & Sullivan 2012 North American Cloud Company of the Year in Cloud Contact Center Solutions, inContact has deployed over 1,300 cloud contact center instances. To learn more, visit www.inContact.com.