UBM Tech’s HDI Announces A New Knowledge-Centered Support Certification
COLORADO SPRINGS, Colo., July 9, 2013 /PRNewswire/ — HDI, the leading professional association and certification body for technical service and support professionals, today announced the launch of the new Knowledge-Centered Support Fundamentals certification.
Knowledge-Centered Support (KCS(SM)) is a methodology and a set of processes and practices that successfully integrates knowledge management into other service management processes. The methodology was developed by the Consortium for Service Innovation and continues to evolve under its care. HDI partnered with the Consortium in 2003 to launch the Knowledge Management Foundations: KCS Principles course and promote the methodology in the industry. In 2007, HDI introduced the first KCS certification, Knowledge-Centered Support Principles, which recognizes individuals for their knowledge of the KCS methodology and techniques for successful implementation.
The new Knowledge-Centered Support Fundamentals certification recognizes individuals for their knowledge of KCS practices. “This certification was developed in response to requests from customers who wanted to ensure that every member of their staff understood the best practices their organizations were adopting,” says Rick Joslin, HDI’s executive director of certification and training. “Knowledge-Centered Support Fundamentals is to KCS what ITIL Foundation is to ITIL. It provides a consistent set of competencies throughout the organization that will improve the organization’s ability to successfully adopt best practices.”
The Knowledge-Centered Support Fundamentals course is available in the public classroom, virtual classroom, and self-paced online learning formats. For a limited time, individuals can purchase the Knowledge-Centered Support Fundamentals certification exam for $145 and receive a free online, self-paced Knowledge-Centered Support Fundamentals course with each purchase. To take advantage of this special offer and learn more about the Knowledge-Centered Support Fundamentals certification, as well as other knowledge management resources, visit ThinkHDI.com/KCSF13.
KCS is a service mark of the Consortium for Service Innovation.
ABOUT HDI | A UBM Tech company, HDI is the professional association and certification body for the technical service and support industry. Facilitating collaboration and networking, HDI hosts acclaimed conferences and events, produces renowned publications and research, and certifies and trains thousands of professionals each year. HDI also connects solution providers with practitioners through industry partnerships and marketing services.
Guided by an international panel of industry experts and practitioners, HDI serves a community of more than 120,000 technical service and support professionals and is the premier resource for best practices and emerging trends.
Headquartered in Colorado Springs, CO, HDI offers training in multiple languages and countries. For more information, visit www.ThinkHDI.com or call +1 719.268.0174.
ABOUT UBM TECH | UBM Tech is a global media business that provides information, events, training, data services, and marketing solutions for the technology industry. Its media brands and information services inform and inspire decision makers across the entire technology market– engineers and design professionals, software and game developers, solutions providers and integrators, networking and communications executives, and business technology professionals. The company’s information products include research, education, training, and data services that accelerate decision making for technology buyers. UBM Tech also offers a full range of marketing services based on its content and technology market expertise, including custom events, content marketing solutions, community development and demand generation programs. UBM Tech is a part of UBM, a global provider of media and information services with a market capitalization of more than $2.5 billion.