For the Fourth Consecutive Year IssueTrak Named as One of the Best Places to Work in Hampton Roads
A culture built on inspiring employees to work hard and to feel their work is an integral part of providing superior customer service is the foundation that makes IssueTrak a successful and unique company
VIRGINIA BEACH, Va., July 23, 2013 /PRNewswire/ — IssueTrak, a global leader and 20-year veteran in providing software for tracking business processes and operations, has been recognized for the fourth consecutive year as one of the Best Places to Work in Hampton Roads by Inside Business, The Hampton Roads Business Journal. IssueTrak received third place in the Small Business category.
During the annual awards luncheon, companies named to the Best Places to Work demonstrate superior employee relations, provide a motivational work environment, and offer benefits with positive influence on employees’ lives – allowing for work-life balance and community involvement.
“On behalf of the IssueTrak family I am honored that our company, its culture and its commitment to excellence, have again been recognized as one of the Best Places to Work for the fourth year in a row,” said Hank Luhring, founder and CEO of IssueTrak. “When I founded this company over 20 years ago, I made a commitment to myself and everyone associated with it – customers, employees, partners – that I would create and foster an environment where ‘doing right’ by everyone drives overall success for individuals and the company as a whole.”
This simple commitment has proven successful with near perfect customer satisfaction, lower than average employee turnover, and a spirit that embraces and supports employees both during the workday and throughout their personal lives. Luhring notes, “I am proud and honored that this commitment to fun, team collaboration and organizational success have been recognized for what they are … the core of IssueTrak.”
A company best described as a growing ‘family’ of talented and fun-loving individuals, IssueTrak employees strive to be every customer’s favorite software provider. “We have created a culture where employees feel doing an effective job and then recognizing outstanding performance are of utmost importance,” said Luhring.
IssueTrak is committed to serving its customers with a philosophy that every person and situation must embody a flexibly and down-to-earth attitude that allows employees to make meaningful connections that end is positive results. Collaboration, respect, integrity, and a universal commitment to excellence are the building blocks that allow each employee to establish strong, long-lasting relationships with coworkers and customers needed to make anything possible. Luhring continues, “We have created a culture where employees feel doing an effective job and then recognizing outstanding performance are of utmost importance. I believe that when people do purposeful work, and do it well, they are more satisfied, which translates to an innate desire to provide outstanding service. Recognizing a job well done serves as evidence and inspiration for employee satisfaction. It’s a symbolic relationship that keeps employees engaged, wanting to work hard, and on track to provide high-quality service to internal and external customers.”
In 2010, IssueTrak was named winner of Best Places to Work in the Small Business Category, an honoree in 2011, and was awarded third place in the Small Business Category in 2012. IssueTrak continues to reward its employees financially with annual salary increases and a year-end bonus, and stock options to every full-time employee. In 2012, through new construction, IssueTrak removed and replaced most cubicles with new offices, reclaimed office space that was used for storage, general common or all-purpose areas so that every full-time employee would have a private office.
The company continues to maintain a robust Volunteer Program that provides full-time employees with two paid days per year to volunteer at or for a non-profit of their choice. Team members and families take part in more than 10 company-initiated community service events annually.
In 2012 volunteer, fundraising and sponsor activities included participation in a wide variety of events that help children, families, and the environment. IssueTrak’s legacy of volunteerism includes ongoing efforts to help support and encourage the overall stability, health, and well-being of children and families throughout the Mission of the Holy Spirit and ForKids organizations. Service activities include hosting ‘craft days’ at IssueTrak’s office during holidays, adopting and outfitting a room in a temporary housing facility, sponsoring and providing facilities and volunteers for art auctions, and coordinating and buying holiday gifts for local children.
Best Places to Work, an annual award sponsored by Inside Business, honors companies in the community that go above and beyond to create a positive working environment for their employees – from helping employees be healthier to making sure they have fun at work. Companies must have at least 20 full-time employees to be considered and are honored in three categories based on number of employees. Companies must submit information about their culture/personality (employee satisfaction, turnover/retention, work environment and community service), family-friendliness (childcare options, flexible scheduling, leave options), reflection of the community, compensation (employee incentives and rewards, benefits/stock options), and employee development (training, opportunities for growth, mentoring and internship programs). An independent panel of judges evaluates submissions. Now in its 10th year, Inside Business, The Hampton Roads Business Journal, sponsors the award.
IssueTrak, founded in 1992 and based in Virginia Beach, VA, is a leading provider of business operations software for tracking strategic business processes. First released in 2000, its signature software package has become a robust platform for internal and external customer service and support, IT help desk, workflow and process management, and issue tracking. The company has won numerous industry awards, including Small Business of the Year and multiple Inc. 500/5000 placements and is three-time winner of the Inside Business ‘Best Places to Work’ awards. The company is a Microsoft Silver Partner. For more information, visit www.issuetrak.com.