Air France Chooses Level 3′s IP VPN Service for Its Latin America Call Center
Network Service Will Provide More Rapid Response Times for Customers in Latin America
SANTIAGO, Chile, July 29, 2013 /PRNewswire/ — Level 3 Communications, Inc. (NYSE: LVLT) today announced that Air France has chosen Level 3′s Internet protocol virtual private network (IP VPN) service to support call center services for Air France’s customers in Latin America. This strategic solution will help Air France achieve improved efficiency and more timely responses to customer requests.
Air France, a new Level 3 customer, has its call center for Latin America in Santiago, Chile. The IP VPN international data service is managed via Level 3′s IP multiprotocol label switching (MPLS) network and interconnects Air France’s locations throughout the region in a configuration established by a previous vendor. Level 3′s capabilities will offer Air France and KLM’s call center customers improved service and help reduce the airline’s telecommunications costs.
“We chose Level 3 because its global network provides a strong presence around the world,” said Christiane Loupy, director of Support and Operations – S&SC, Air France. “The new service will allow us to expand our call center solutions and improve responsiveness to our customers, and will differentiate us in the market while allowing us to focus on our core business.”
“We are delighted to help such a prestigious airline achieve its goal of improving service for its Latin American passengers,” said David Iacobucci, sales leader of Level 3 in Chile. “Our IP VPN service is stable, secure and flexible, with the reliability needed to allow Air France’s customer service personnel to take a greater number of calls more efficiently at reasonable operating costs.”
About Air France
Air France, with its regional subsidiary HOP!, operates 1,500 daily flights in France, Europe and worldwide. Its fleet comprises 374 aircraft in operation. Since 2004, Air France and KLM have formed a major player in the air transport industry. The two airlines operate the leading long-haul network on departure from Europe. In 2012, Air France and KLM carried 77.4 million passengers. The two airlines currently offer their customers access to a network covering 243 destinations in 103 countries from their hubs at Paris-Charles de Gaulle and Amsterdam-Schiphol. Their Flying Blue frequent flyer programme is a leader in Europe and has over 21 million members.
Air France and KLM and their partners Delta and Alitalia operate the biggest trans-Atlantic joint-venture with more than 250 daily flights.
Air France and KLM are members of the SkyTeam alliance which has 19 member airlines, offering customers access to a global network of over 15,500 daily flights to 1,000 destinations in 187 countries. For more information, please visit: http://corporate.airfrance.com
About Level 3 Communications
Level 3 Communications, Inc. (NYSE: LVLT) is a Fortune 500 company that provides local, national and global communications services to enterprise, government and carrier customers. Level 3′s comprehensive portfolio of secure, managed solutions includes fiber and infrastructure solutions; IP-based voice and data communications; wide-area Ethernet services; video and content distribution; data center and cloud-based solutions. Level 3 serves customers in more than 500 markets in 55 countries over a global services platform anchored by owned fiber networks on three continents and connected by extensive undersea facilities. Level 3 services are provided by subsidiaries of Level 3 Communications, Inc. For more information, please visit www.level3.com or get to know us on Twitter, Facebook and LinkedIn.
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The information contained under the caption “About Air France” has been provided by Air France, which is solely responsible for its content.
Some statements made in this press release are forward-looking in nature and are based on management’s current expectations or beliefs. These forward-looking statements are not a guarantee of performance and are subject to a number of uncertainties and other factors, many of which are outside Level 3′s control, which could cause actual events to differ materially from those expressed or implied by the statements. Important factors that could prevent Level 3 from achieving its stated goals include, but are not limited to, the company’s ability to: successfully integrate the Global Crossing acquisition or otherwise realize the anticipated benefits thereof; manage risks associated with continued uncertainty in the global economy; maintain and increase traffic on its network; develop and maintain effective business support systems; manage system and network failures or disruptions; avert the breach of its network and computer system security measures; develop new services that meet customer demands and generate acceptable margins; defend intellectual property and proprietary rights; manage the future expansion or adaptation of its network to remain competitive; manage continued or accelerated decreases in market pricing for communications services; obtain capacity for its network from other providers and interconnect its network with other networks on favorable terms; attract and retain qualified management and other personnel; successfully integrate future acquisitions; effectively manage political, legal, regulatory, foreign currency and other risks it is exposed to due to its substantial international operations; mitigate its exposure to contingent liabilities; and meet all of the terms and conditions of its debt obligations. Additional information concerning these and other important factors can be found within Level 3′s filings with the Securities and Exchange Commission. Statements in this press release should be evaluated in light of these important factors. Level 3 is under no obligation to, and expressly disclaims any such obligation to, update or alter its forward-looking statements, whether as a result of new information, future events, or otherwise.
Contact Information Media: Investors: Jon Paul McLeary Mark Stoutenberg +1 720-888-3244 + 1 720-888-2518 firstname.lastname@example.org Mark.Stoutenberg@Level3.com Paula Vivo LatinAmerica +55 11-3957-2424 Paula.Vivo@Level3.com
SOURCE Level 3 Communications, Corporate Communications