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Last updated on April 17, 2014 at 17:30 EDT

Viclone first to commoditize intelligent virtual agent technology to help millions of small businesses scale beyond time, location and size.

July 30, 2013

A highly interactive self-service solution to help 200 million+ small businesses around the world save money, increase sales and enhance customer experience by making automated customer service affordable and easy to use.

BARCELONA, Spain, July 30, 2013 /PRNewswire-iReach/ — Viclone launched a highly interactive self-service solution to help 200 million+ small businesses around the world save money, increase sales and enhance customer experience by making automated customer service affordable and easy to use.

(Photo: http://photos.prnewswire.com/prnh/20130730/MN54101)

viCloning levels the playing field between small businesses and the enterprise by commoditizing the virtual agent technology allowing millions of small businesses around the world scale beyond time, location and size limitations.

viCloning is the first affordable intelligent virtual agent and customer service optimization solution that doesn’t require IT skills to set up and maintain.

The solution aims to help companies that are spending too much on online customer service and support, and yet are not able to provide customers with the service and support they deserve. This solution helps smaller companies and start-ups that are often unable to deliver adequate customer service due to the excessive monetary and human costs of providing a true around-the-clock customer service and support.

viCloning is affordable. It costs the same as a typical live chat solution but without the hidden human and monetary cost, or the tremendous opportunity cost of splitting your time between running your business and providing customer support.

viCloning is simple. It doesn’t require IT skills, and only takes five minutes to setup. It is the first intelligent virtual agent solution that can be easily self-managed.

viCloning uses a natural language engine to understand the meaning of the question. It is the first intelligent virtual agent with automatic self-learning and a user-friendly, proactive trainer. It can support more than 35 languages ensuring that no matter what language a customer speaks, it will be understood.

viCloning doesn’t sleep, go to lunch or on vacation. It is the only true 24/7/365 customer service and support solution that delivers a consistent level of service.

The questions customers ask, and how they ask them, are an invaluable insight. viCloning provides real-time comprehensive analysis and customer intelligence tools which allow companies to understand their customers better than ever before.

viCloning’s integrated up-selling and cross-selling tools allow companies to effortlessly increase sales and customer engagement.

viCloning also offers a robust integrated live chat solution for when you want to talk to your existing or potential clients personally.

viCloning is incredibly scalable and can easily accommodate needs of small businesses and large corporations.

Reduce costs, increase sales and improve customer experience with viCloning. Viclonize your business!

Media Contact: Alexander Malov, ViClone, +34 936 019 923, amalov@viclone.com

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SOURCE ViClone


Source: PR Newswire