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Helpshift Powers 20 Million Mobile App Launches, Helps Resolve More Than 10,000 New Support Tickets Every Month

July 30, 2013

2013 MobileBeat Innovation Showdown Winner Powers Customer Service and Support for Millions of Mobile Users around the World

San Francisco, CA (PRWEB) July 30, 2013

Helpshift, the company revolutionizing the customer service experience on mobile devices, today announced that Helpshift-powered apps are now opened more than 20 million times each month and is helping mobile apps resolve more than 10,000 new support tickets each month. The company recently won the top prize at the 2013 MobileBeat Innovation Showdown for its unique approach to in-app customer service and support.

"With a rapidly growing number of mobile apps for users to choose from, app creators must provide an unparalleled mobile customer experience in order to succeed," said Abinash Tripathy, CEO of Helpshift. "It’s incredibly exciting that the mobile experts at MobileBeat—and thousands of mobile app creators—share our vision for the future of the mobile customer experience. With Helpshift, millions of users around the world receive a top-notch customer service experience directly inside their favorite mobile apps."

Helpshift Wins the 2013 MobileBeat Innovation Showdown

From a pool of more than 200 mobile startups that applied to VentureBeat’s 2013 MobileBeat Innovation Showdown, ten finalists were chosen to present their solution to all MobileBeat attendees. Helpshift was chosen as the early-stage winner on July 10th by an expert panel of judges including Jason Mok of Silicon Valley Bank, Sean Jacobsohn of Emergence Capital Partners, Deborah Magid of IBM Venture Capital Group, Jeremy Liew of Lightspeed Ventures, and Tim Lee of Sequoia Capital.

"The theme of MobileBeat this year was 'building a winning mobile experience,' and as the winner of the 2013 Innovation Showdown, Helpshift demonstrated that it offers mobile apps a new and unique way to provide an unparalleled mobile experience to users," said Matt Marshall, founder, CEO, and editor-in-chief of VentureBeat. "Winners of the Innovation Showdown are chosen from among the most forward-thinking startups, and we're excited to recognize Helpshift as a visionary leader in the mobile space."

Lemon Wallet Uses Helpshift to Dramatically Cut Support Costs

Lemon, the creator of the popular Lemon Wallet app, is among the growing number of mobile-first businesses that have chosen Helpshift for its unique approach to in-app customer service and support.

"Lemon is a mobile-first company and we knew we needed a mobile-first customer service solution in order to give our customers a seamless, intuitive way to get help," said Julia Bloch, Head of Customer Experience at Lemon. "Helpshift is great because it enables our customers to easily self service. Since using Helpshift, we’ve been able to drastically reduce support tickets, get a better understanding of what our customers are concerned with, and scale our business more efficiently—it’s exactly the help desk that we need.”

Click to learn more about how Lemon is using Helpshift.

About Helpshift

Helpshift is the world's first mobile help desk, powering customer service for hundreds of mobile applications and increasing customer satisfaction for millions of mobile customers. Helpshift integrates seamlessly with mobile applications to offer businesses a new way to communicate and engage with customers in-app while reducing customer churn, support ticket volume, and overhead. Helpshift is headquartered in San Francisco, California and is backed by True Ventures and Nexus Venture Partners. Learn more at http://www.helpshift.com.

For the original version on PRWeb visit: http://www.prweb.com/releases/helpshift/mobilebeat/prweb10963340.htm


Source: prweb



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