Vonjour Releases Guide to Cutting Customer Support Costs Through Cloud Based Telephony Solutions
Software advice columnist Jennifer Cuellar provides advice on how small businesses can reduce overhead with cloud based phone solutions.
Los Angeles, CA (PRWEB) August 01, 2013
Out of the box and into the clouds, phone technology is going modern with cloud-based technology. One of the best investments a company can make is switching over to VoIP (Voice over Internet Protocol) phone service.
Vonjour, the new uber intelligent business phone system and customer support solution, has worked with software advice columnist Jennifer Cuellar to provide a complete guide to cloud based phone solutions for small businesses.
Here is an excerpt from the guide:
VoIP uses the Internet to connect calls instead of using old-fashioned copper wires. Over one-third of businesses today use VoIP phone service, and for good reason: it’s often 50 to 80% cheaper than traditional service and offers more features. VoIP makes excellent use of cloud technology. With Voice over IP, office extensions become unlimited and virtual, telecommuting becomes a breeze, and a cloud PBX translates all incoming and outgoing calls into cheap Internet calls.
Life in the cloud is a happy place for businesses to be, indeed.
Nearly all cloud VoIP plans come with unlimited nationwide calling. VoIP calls are sent as compacted data, which are cheaper and easier to send long-distance. This means geography is less of a factor in price, which is why so many business VoIP providers offer unlimited calling that is free from long-distance and roaming fees. Not only do most VoIP plans come with unlimited minutes, they often come with unlimited extensions, too. This means easy growth paired with cheaper prices.
Cheap International Calling
The lack of long-distance fees also makes a big difference when it comes to international calling. Several business VoIP providers offer unlimited international calls to a long list of international countries. Even if the provider does not offer unlimited service, many providers offer cheap calls for a few pennies a minutes to most countries in the world.
Efficient Telecommuting Tools
Telecommuting is a growing movement in the business world. A remote workforce cuts office expenses and promotes greater employee retention and productivity. According to a recent study by Stanford University, employees that work full-time from home are on average 13% more efficient than in-house workers. This means greater savings and profits for big and small businesses.
A cloud PBX is a great unifying tool for businesses to get the most out of telecommuters. Cloud extensions can be programmed to ring on most sorts of mobile devices, such as smartphones, laptops, and tablets. This way, when a customer calls the office number, that call is forwarded to the remote employee’s home or mobile device. By using telecommuting, no sales calls are ever lost, employees enjoy more work-home balance, and businesses save money while expanding profits.
A cloud phone system makes good use of virtual numbers.Virtual numbers are an underused tool that makes a big difference in business marketing. Companies can buy a virtual number with the sequence and area code of their choosing. For instance, a bike company can choose the number 1-800-555-BIKE or a bakery can chose the number 1-800-555-PIES. Virtual numbers make it easy for customers to remember the company’s phone number, which can make a big difference in sales.
Cloud technology gives more for less, including an arsenal of free calling features. Most business VoIP plans include:
● An Auto attendant that works as an automatic secretary for callers
● Enhanced voicemail that attaches voicemail messages to emails
● Call transfers for easy call routing
● Conference calling for more efficient business meetings
● Caller ID and call blocking
● Cheap text messaging
Moving up to cloud technology not only makes sense, but it helps companies save some cents, too. With a wealth of features and unlimited capabilities, cloud phone systems are the best investment a company can make this year.
About Vonjour: Vonjour is the uber intelligent business phone system and customer communications platform. Vonjour offers new channels for businesses to support customers, while providing businesses visual analytics to measure organizational effectiveness. Vonjour makes any organization faster, more responsive and more sophisticated in supporting its customers.
About Jennifer Cuellar: Jennifer Cuellar is a technology writer and editor based out of San Diego, California. She covers the latest news in internet phone technology and VoIP solutions.
For the original version on PRWeb visit: http://www.prweb.com/releases/2013/8/prweb10986691.htm