Altura and Spoken Communications Announce a Partnership to Provide Hosted Call Center Solutions
BELLEVUE, Wash., Aug. 6, 2013 /PRNewswire/ — Altura Communication Solutions, a leading nationwide provider of voice, data and video communication enabled solutions and Spoken Communications, provider of the first Avaya-based cloud platform for contact centers, today announced a new partnership to provide cloud based, advanced call center solutions to Altura’s extensive base of Avaya and Nortel customers.
Altura, one of Avaya’s largest Platinum Business Partners, is a leading provider of communication-enabled solutions and managed services to enterprises. With extensive experience delivering successful complex call center solutions, Altura partners with best-of-breed technology vendors to offer to their customers a full range of solutions.
“We are extremely pleased to provide to our customers the choice of cloud based call center solutions powered by Spoken Communications. With the only Avaya hosted call center solution in the market place, we believe we now have the best call center solutions including advanced conversational IVR, agent analytics, and remote home agent flexibility,” says Bob Blazek, President and CEO of Altura Communication Solutions. “The usage-based a la carte pricing model Spoken offers is attractive to the majority of contact centers that use Avaya and are looking for ways to increase capacity while providing productivity efficiency for supervisors and agents.”
Howard Lee, Spoken CEO, comments, “The Altura partnership represents a true win-win for both companies: Spoken will now expand its market base through Altura’s large, loyal customer base, and Altura will now provide the only Avaya-based cloud platform to its customers.”
The Spoken-Avaya Contact Center Cloud Platform is the only contact center cloud available today built on Avaya infrastructure. Access to core Avaya ACD and CMS functionality is complemented by a full suite of Spoken’s a la carte offerings, including call recording, monitoring, reporting and IVR offerings.
The platform comprises four fully redundant, geographically diverse datacenters and offers 99.99% uptime. Currently supporting over 20 million monthly minutes and 10,000 virtual agents, the Spoken-Avaya Contact Center Cloud Platform supports operations in the U.S. and Europe with no discernable latency.
About Spoken Communications
Spoken Communications, founded in 2005 and incorporated as Intellisist®, Inc., is a provider of a leading enterprise cloud platform for contact centers. The Spoken cloud platform supports cost productivity, enables big data streams and extends a flexible integration model to replace, extend or integrate with any legacy infrastructure and software. Currently supporting over 20 million contact center minutes per month on the platform, Spoken is a proven leader for a superior customer experience. For more information, visit www.spoken.com, call 1-206-428-6044, Twitter @spokencomm or subscribe to the blog at http://blog.spoken.com.
About Altura Networks
Altura Communication Solutions, with offices nationwide, is one of Avaya’s largest Platinum authorized Business Partners and a leading provider of communication-enabled solutions and managed services to enterprises. For nearly two decades, enterprises throughout North America have trusted Altura with solving their business issues. Altura’s top-rated and industry leading service, combined with key strategic partnerships across a full suite of converged voice, video and data network solutions, provides the highest business value to our customers.
SOURCE Spoken Communications