Ricoh Receives Relativity Best in Service Designation
kCura recognizes Ricoh for exceptional technical infrastructure, customer service and product expertise
LAS VEGAS, Aug. 21, 2013 /PRNewswire/ — Ricoh today announced at the International Legal Technology Association (ILTA) Conference in Las Vegas today that it has earned kCura’s Relativity Best in Service designation, which recognizes Relativity Premium Hosting Partners who provide an exceptional Relativity experience for end users.
Ricoh Legal integrates technology, service and expertise to bring a wide-range of solutions to attorneys throughout the electronic discovery process including data forensics, eDiscovery processing, analytics, imaging, coding and hosted review. Relativity serves as Ricoh’s premier hosted review platform. Ricoh’s eDiscovery team serves thousands of law firms and corporations – including more than 90 percent of Am Law 200 and NLJ 250 firms, as well as many Fortune 1000 companies. For more information visit ricoh-usa.com/industry/legal and see Ricoh at ILTA Conference in Booth #432.
“We are committed to helping our clients reduce the time and cost associated with reviewing discovery documents, and through our collaborative partnership with kCura we’ve worked closely to deliver exceptional service using Relativity as our eDiscovery platform,” said Bob Brock, Vice President, Legal and Managed Services, Ricoh Americas Corporation. “This Best in Service certification demonstrates our focus on delivering quality customized solutions for law firms and corporate legal departments.”
Through a voluntary audit, Relativity Best in Service partners demonstrate their expertise and experience hosting projects in Relativity. kCura evaluates these partners in three areas: technical infrastructure, customer service and product expertise. Additionally, Best in Service partners meet a set of requirements for their duration as a hosting partner, size of Relativity installations and core Relativity certifications.
“This designation demonstrates Ricoh’s commitment to providing a great Relativity experience for their clients,” said Andrew Sieja, President and CEO kCura. “We’re excited to recognize their efforts.”
Recognized as a “Leader” in Gartner’s 2013 E-Discovery Magic Quadrant, kCura are the developers of the e-discovery software Relativity, a web-based platform for the processing, review, analysis, and production of electronic data. Relativity has more than 80,000 active users worldwide from organizations including the U.S. Department of Justice and 95 of the top 100 law firms in the United States. Relativity also powers Method, kCura’s workflow and notification system for managing legal hold and risk assessment processes. kCura helps corporations, law firms, and government agencies meet e-discovery challenges by installing Relativity and Method on-premises and providing hosted, on-demand solutions through a global network of partners. kCura has been ranked the 31st fastest-growing technology company in North America on Deloitte’s Technology Fast 500 and named one of Chicago’s Top Workplaces by the Chicago Tribune. Please contact kCura at firstname.lastname@example.org or visit www.kcura.com for more information.
| About Ricoh |
Ricoh is a global technology company specializing in office imaging equipment, production print solutions, document management systems and IT services. Headquartered in Tokyo, Ricoh Group operates in about 200 countries and regions. In the financial year ending March 2013, Ricoh Group had worldwide sales of 1,924 billion yen (approx. 20 billion USD).
The majority of the company’s revenue comes from products, solutions and services that improve the interaction between people and information. Ricoh also produces award-winning digital cameras and specialized industrial products. It is known for the quality of its technology, the exceptional standard of its customer service and sustainability initiatives.
Under its corporate tagline, imagine. change.,Ricoh helps companies transform the way they work and harness the collective imagination of their employees.
For further information, please visit www.ricoh.com/about/.
© 2013 Ricoh Americas Corporation. All rights reserved. All referenced product names are the trademarks of their respective companies.
Ricoh Americas Corporation
SOURCE Ricoh Americas Corporation