Mostly Positive iOS 7 Launch Hampered By Some Complaints, Security Flaw
September 22, 2013

Mostly Positive iOS 7 Launch Hampered By Some Complaints, Security Flaw

redOrbit Staff and Wire Reports – Your Universe Online

Early reaction to iOS 7 has not been universally positive, as many users have taken to social media to voice their complaints, and security researchers have detected a new security flaw that could allow strangers to access a person’s photos and email messages.

Ben Riley-Smith of The Telegraph explained that an analysis of over five million tweets, blog entries and forum posts discussing the new version of Apple’s mobile operating system found that many users had issues with the software – including the length of the upgrade process, which allegedly took more than 24 hours for some.

However, the study, which was conducted by social media agency We Are Social, also found that 42 percent of people commenting online about iOS 7 were complimentary about the way it looked. In comparison, only 14 percent had negative things to say about the software’s appearance.

The Atlantic Wire also collected common complaints from iOS 7 users, including claims that the update had a negative impact on device battery life, reports that some Mailbox and Gmail users were experiencing their email inboxes being reset, and the fact some users are having difficulty understanding what the Control Center icons represent.

“The iOS 7 release was, for the most part, successful, but was hampered with complaints about updating problems on social media, which could have been handled more proactively and effectively by Apple,” Ed Kitchingman, senior analyst at We Are Social, told Riley-Smith.

“However, people were impressed with iOS 7 when they did get it installed, and users felt as if it really did offer something new and worthwhile,” he added. “Apple should be satisfied with the consumer reaction, but should arguably consider a more proactive approach to handing real-time customer complaints on social media in the future.”

A more serious problem resulting from the new operating system is an exploit that allows people to bypass a device’s lock-screen and access photos, text messages and social media content. According to Samuel Gibbs of The Guardian, the flaw is exploited through the Control Center, which is accessed by swiping up from the bottom of the screen.

Doing so allows users to access personal data such as emails, photos, Twitter and Facebook, as well as the device’s alarms, calculator, camera, and some of the settings (Wi-Fi, Bluetooth and Airplane Mode), Gibbs said. The flaw can reportedly be exploited on the iPhone 4S and 5, but does not appear to work on the iPhone 5S and 5C.

“This isn't the first time we've seen an iOS bug capable of bypassing your lockscreen and compromising the security of your device, and Apple typically squashes those bugs with patches,” said Brad Molen of Engadget. He added that the Cupertino, California-based tech company is aware of the bug and said that it was currently working on a fix.