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VetConnexx, Perfetta Choose NexxPhase Customer Interaction Manager

September 27, 2013

Comprehensive SaaS Contact Center Available On Demand

Atlanta, GA (PRWEB) September 27, 2013

VetConnexx, a Service Disabled Veteran Owned Business (SDVOB) and Perfetta, an emerging Minority Business Enterprise (MBE) each have chosen the NexxPhase Customer Interaction Manager as their primary Contact Center solution.

Headed by Larry Ellis (4 star General, US Army, Ret.), VetConnexx specializes in providing best-in-class customer service to Fortune 500 companies while providing veterans and their spouses meaningful jobs. According to Ellis, “Our Veterans have the attributes that employers dream of — honesty, loyalty, discipline, teamwork and integrity. The workplace culture we've created retains that base, allowing us to build higher performing teams, a consistently better customer experience, and improvements in overall quality scores.”

Perfetta is a Minority Business Enterprise (MBE) providing high value contact center solutions to leading industries worldwide. Joseph Sanders, CEO of Perfetta, said, “We're committed to creating long-term value for our customers, employees, and communities. The Perfetta model is based on having the latest technology, training, and people to provide the best customer experience for the people that matter most, your customers."

According to Craig Mento, CEO of NexxPhase, there are 150 million smartphones as the only or primary device in US households. "The Contact Center has to interact seamlessly with the functionality consumers expect. You have to provide Chat, Social Media, Email and Web in addition to voice to be competitive. The NexxPhase Customer Interaction Manager provides all that in one simple to use and easy to buy package."

About VetConnexx

VetConnexx (http://www.VetConnexx.com), led by Larry Ellis (US Army, Ret.) is committed to our country and the veterans who have risked their lives to protect it. Our goal is to reach out to these warriors and offer them something in return for their service: a new career path. We offer veterans and their spouses meaningful opportunities for permanent employment. VetConnexx specializes in providing best-in-class customer service to Fortune 500 companies.

About Perfetta

Perfetta (http://www.Perfettabpo.com) is a Minority Business Enterprise (MBE) providing top quality inbound and outbound contact center services. Our mission is to consistently achieve industry leading client satisfaction at a competitive price by tapping under employed and underutilized labor markets to hire the best agents. Perfetta helps clients improve net promoter and other quality metrics while increasing workforce diversity.

About NexxPhase

NexxPhase (http://www.Nexxphase.com) helps companies communicate with their customers and increase profitability in the process. Our cloud-based service offering gives Enterprises and Business Process Outsourcers all the capabilities of a true commercial-grade multi channel contact center without the expense of special hardware, software or staff.

For the original version on PRWeb visit: http://www.prweb.com/releases/2013/9/prweb11163915.htm


Source: prweb



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