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Glitch Found In iMessage App For iOs Acknowledged By Apple

October 2, 2013
Image Credit: Apple

Michael Harper for redOrbit.com – Your Universe Online

Apple yesterday acknowledged a glitch in iMessage that affects some iPhone and iPad owners who recently updated to iOS 7. The glitch, which Apple claims only affects a small percentage of users, can interrupt messages sent through iMessage or fail to send them entirely.

This error has been confirmed by redOrbit; outgoing messages will become stuck in the “sending” phase before returning to the sender as ‘Not Delivered.’ For now, common fixes include simply restarting the device or resetting the network settings.

According to Apple, a fix is on the way and will arrive in a future software update. The first update to its brand new operating system, iOS 7.0.2, was released last week while rumors hold 7.0.3 will be released next week.

“We are aware of an issue that affects a fraction of a percent of our iMessage users, and we will have a fix available in an upcoming software update,” said an Apple spokesperson in a statement to The Wall Street Journal. “In the meantime, we encourage any users having problems to reference our troubleshooting documents or contact AppleCare to help resolve their issue. We apologize for any inconvenience this causes impacted users.”

A recently updated support document at Apple.com may offer some help to users who are having difficulty activating iMessage with their Apple ID or phone number, but it seems the majority of complaints about iMessage’s latest stumble are about messages left unsent.

According to forums and message boards, one of two fixes will normally resolve this issue and allow messages to go through to their intended recipient.

The first is the basic soft reset; simply press and continue to hold both the home and the power buttons simultaneously until the Apple logo appears on screen. This is a common fix for nearly any quirky behavior. If this doesn’t work, users can try resetting the network settings. According to Cult of Mac, this will reactivate the iMessage account on the server and hopefully resolve any issues.

To do this, simply go to ‘Settings,’ tap ‘Messages,’  and then disable iMessages. Next, go back to the main ‘Settings’ screen, go to ‘General,’ then go to ‘Reset.’ Tap ‘Reset Network Settings’ and then confirm this choice. Once the phone reboots, head back to the ‘Messages’ setting and turn on iMessages again. This is a more intense fix, however, and will remove any Wi-Fi passwords or other network settings that may be stored on the phone.

It should be noted the issue has been found to only affect users who upgraded their devices to iOS 7. This, of course, represents an incredibly large pool of users. Those who have new iPhone 5s (the 5C and 5S) received their phones with the latest operating system installed and therefore have not had to upgrade their devices.

Though iOS 7 saw incredible adoption rates (upwards of 36 percent in the first 24 hours) other flaws have been noted in early versions of the updated operating system. The latest OS brought a new lockscreen bug (other versions of iOS have contained similar security flaws) and others have complained about poor battery life, another common complaint of any update, major or minor, to iOS 7.


Source: Michael Harper for redOrbit.com - Your Universe Online



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