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Last updated on April 19, 2014 at 9:20 EDT

ICMI Announces Dates, Locations, and Schedule for 2014 Training Symposiums

October 3, 2013

Vital interactive instructor-led classroom training for contact center professionals features an intimate environment and peer-to-peer networking

COLORADO SPRINGS, Colo., Oct. 3, 2013 /PRNewswire/ — International Customer Management Institute (ICMI), the leading global provider of comprehensive resources for customer management professionals, has announced their 2014 training symposium schedule.

The first symposium of the year will take place in Orlando, Florida, March 4-7. The next one will be in Nashville, TN, June 24-27. And finally, the last ICMI training symposium of the year will be in Las Vegas, NV, September 23-26.

Contact center professionals who attend the symposiums will have the opportunity to select from a large variety of courses, ranging from 1 to 4 days in length. These include popular mainstays such as The Workforce Management Boot Camp, Essential Skills and Knowledge for Effective Contact Center Management and Advancing Contact Center Quality through Monitoring and Coaching, along with courses new to the symposium scene, such as Managing Difficult Customer Contacts, and a Quality Program Development Workshop.

“Our 2013 Symposiums were our most well-attended and successful ones yet,” said Justin Robbins, Training and Development Manager for ICMI. “We’re extremely excited about our 2014 locations and curriculum, and look forward to providing an intimate, high-quality educational experience to customer care professionals from several industries, and from centers both large and small.”

About ICMI Training Symposiums
ICMI offers three training Symposiums annually, with each offering 7-8 different courses across four days, and covering an array of critical industry topics. Attendees can customize their experience by choosing the training that best fits their needs, and participate in various networking opportunities offered throughout each Symposium.

About ICMI
The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals – from frontline agents to executives – who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, certification, consulting, and informational resources. ICMI’s experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service. For more information, visit www.icmi.com.

ICMI is a part of UBM (www.ubm.com), a global live media and B2B communications, marketing service and data provider.

SOURCE International Customer Management Institute (ICMI)/UBM Live


Source: PR Newswire