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Last updated on April 20, 2014 at 21:20 EDT

Connect First Launches Telephone Consumer Protection Act (TCPA) Compliance Suite

October 3, 2013

Connect First, a cloud telecommunications company, launched the Connect First Compliance Suite this morning, an innovative suite that protects customers by helping them operate within the laws of the new TCPA regulations that come into effect Oct. 16.

Boulder, Colo. (PRWEB) October 03, 2013

Connect First has announced the launch of the Connect First Compliance Suite in response to the new TCPA legislation concerning outbound dialing. The Connect First Compliance Suite offers a comprehensive set of tools that enable customers to stay within the boundaries of law while engaging in outbound dialing. The upcoming changes to the TCPA are significant, including a set of provisions that require prior express written consent for outbound telemarketing. The changes to the TCPA regulations come into effect Oct. 16.

Connect First’s Compliance Suite will offer a multitude of tools in order to keep companies in compliance. Customers looking for the ability to dial cell phone numbers without worrying about TCPA compliance can use the TCPA Safe Mode, which operates without the "capacity" for predictive/preview dialing. Additional features include the Internal Whitelist Management tool and increased “Do Not Call” scrubbing capabilities.

Connect First’s Compliance Suite will be constantly updated by both internal experts within the company and external experts, such as leading FCC attorney David Kaminski and DMG Consulting, a prestigious consulting firm that specializes in the contact center industry.

“We’re very excited about the launch of our new Compliance Suite” said Amanda Riu, Connect First CTO. “After months of expert analysis and development, the Connect First Compliance suite will give our customers the correct tools to stay in compliance with all of the outbound telemarketing laws, including the TCPA.”

An in-depth webinar will be co-hosted by Connect First and Contact Center Compliance Oct. 10 at 1 p.m. EST, where a panel of industry and legal experts will share their knowledge about all aspects of the new TCPA legislation. The legal experts in this webinar include Christine M. Reilly, a partner in the Consumer Protection Defense Department, at Loeb & Loeb LLP and David Kaminski, a partner with Carlson & Messer LLP. Some of the topics they will cover include:

  •     An overview of the TCPA
  •     The new, stricter consent rules for telemarketing calls to both landlines and cell phones
  •     What constitutes telemarketing (and what does not)
  •     What qualifies express written consent
  •     Real life application of the new rules
  •     Frequently asked questions about the new rules

For additional information concerning the TCPA, please visit Connect First’s TCPA compliance page at http://www.connectfirst.com/tcpa

About Connect First: Connect First is an award-winning SaaS telecommunications and cloud contact center software provider that focuses on customer satisfaction and elegant hosted solutions. Connect First offers a robust platform, designed and supported by a team of highly experienced engineers, designers and business analysts, and backed with personalized in-house customer care. Solutions include Cloud Routing, Inbound ACD, Outbound Dialing, Call Tracking, Interactive Voice Response (IVR), Voice Broadcast, Disaster Recovery, Predictive Dialer, Real-Time Telemetry, CDR Reporting, Live Agent Chat and more. Through a consultative approach with each customer interaction, Connect First builds customized solutions to meet the needs of a discerning customer base. Visit http://www.connectfirst.com for more information or a free consultation with a contact center solutions expert.

For the original version on PRWeb visit: http://www.prweb.com/releases/2013/10/prweb11191888.htm


Source: prweb