PMG Bolsters Service Catalog Suite with Improved Design, Management and Flexibility
Latest version of solution speeds development, application performance on single platform
The latest version of PMG SCS is enhanced to extend across the enterprise, offering users the ability to easily manage the solution while adding services and applications. Dynamic branding is now available through a flexible interface which enables organizations to customize their service catalog’s look and feel.
Version 7 extends mobile access to the service catalog. Full mobile support for catalog access, request submission and workflow interactions create a seamless remote workforce. Responsive design improves the user experience on handheld devices, while native applications are available for iOS as well as tablet support for Android, iPad and Windows RT.
PMG SCS enables integration with external systems and data transfer from applications such as Salesforce.com, VMware, Amazon Cloud Computing, SAP and other enterprise applications, both on premise and in the cloud. Additionally, the new Data Provider Framework integrates applications to share common data on forms, workflows and reports.
The new multitenancy capability extends PMG SCS enterprise-wide on a single software license. This provides a unique user experience specific to different user roles, language, departments, divisions and even to external partners.
PMG’s new enterprise management database (EMDB) extends beyond the industry standard configuration management database to include business logic for full IT cost management, profile management and organizational modeling. With the EMDB, PMG is creating enterprise applications within the SCS framework, providing companies with additional out of the box solutions for specific needs such as ticketing and survey applications and data center management. This saves customers a great deal of time and effort in launching their service catalogs.
“The enhancements in version 7 empower customers with greater control of the service catalog experience without putting additional strain on development resources,” said Joe LeCompte, principal of PMG. “This empowers companies to further leverage the service catalog throughout the business and even outside of the enterprise to partners and customers.”
PMG SCS has received praise in recent analyst reports including Forrester Research, Inc.’s “Master The Service Catalog Solution Landscape In 2013″ and Gartner’s “Critical Capabilities for IT Service Catalog” report in 2012.
More than 20 percent of the Global 100 relies on PMG to deploy enterprise service catalog and business process automation software that streamlines operations, reduces costs and improves efficiency. Our solutions transcend traditional IT service management boundaries giving business and IT professionals a smarter way to automate business processes ranging from IT financial management to identity management, employee onboarding and cloud provisioning. As a result, our clients handle shared services requests faster with fewer manual processes and less reliance on staff intervention. For more information, please visit pmg.net.