Last updated on April 19, 2014 at 7:10 EDT

BT Launches High Definition Business Collaboration Services

October 9, 2013

BT to deliver superior user experience on any device: the conversation just gets better

IRVING, Texas, Oct. 9, 2013 /PRNewswire/ — BT today announced the launch of a series of new services that promise to transform the quality of business conversations and greatly improve the way people work together within and between large organisations. Meetings using conferencing services, video and online collaboration systems will become much more life-like and available on devices ranging from desktop computers and fixed line phones to tablets and smartphones.

HD Voice, a new service that changes the quality of phone audio enabling faster and better communication, will be available at no extra charge to all existing and new BT One customers.

Later this month, BT and Dolby Laboratories will announce the full details of a ground breaking new offer that transforms audio conference calls by making them sound and feel like in-person meetings. Both companies will also share brand new academic research analysing the impact of voice quality on the productivity of online collaboration.

Broader enhancements to the BT One portfolio of unified communications and collaboration solutions deploy technology from partners such as Avaya, Cisco and Microsoft. They are available over BT’s global network and can be delivered as cloud-based, on-site or a mix of both, allowing customers to find the best fit to their business case and to benefit from the most flexible pricing options.

BT’s collaboration portfolio allows customers to gradually move their communications infrastructure from the typically complex combination of ageing analogue and digital technologies to a single unified platform where the latest IP technology transforms the experience. This can be done at a pace selected by the customer, and allows end-users to collaborate from and to any mobile or desktop device, through wi-fi, cellular or fixed line network services, regardless of whether the device is corporate or managed under Bring Your Own Device (BYOD) policies.

With the help of the BT Advise teams of professional services consultants, customers can take advantage of BT’s wealth of experience in how to further improve end user experience in an efficient and cost effective way. They will be able to integrate new services with their existing infrastructure without having to rip and replace, allowing them to make the most of existing investments and avoid disruption to their organizations.

Luis Alvarez, chief executive officer, BT Global Services, said: “BT has been helping businesses have successful conversations over vast distances for more than a hundred years. Today, the world of collaboration is changing faster than ever before. There are big opportunities for organizations that create new ways of collaborating in a work environment. In today’s world of clouds, IP and social media the quality of experience is what counts in the eyes of the user. At BT, we’re not only revolutionizing voice, we are bringing together the best possible quality of video, instant messaging, web conferencing and streaming. We allow people to collaborate in a way that speeds up decision making and helps global organizations reduce travel costs and carbon footprint. The industry will now compete on this new ground and I am proud that these announcements show BT spearheading that transformation. Better conversations are the key to creating a better future.”

Jason Andersson, program director, EMEA Telecom and Networking at IDC said “IDC sees the Unified Communications market as a diverse market with need for integration with an ecosystem of providers and a strong network to support it. These enable providers to deliver a comprehensive and integrated range of services in the market, including audio, video and web conferencing, to bring solutions together that are providing a seamless experience for their users. BT understands these challenges and opportunities in the Unified Communications and Collaboration area.”

Notes to Editors

The launches include the following highlights [1]:

    --  BT One Cloud Cisco: the platform is now based on Cisco Hosted
        Collaboration Solution (HCS), the latest version of Cisco's cloud
        telephony and unified communications portfolio. The new hosted solution,
        featuring HD voice, HD video, IM, presence and collaboration, can be
        deployed rapidly on a pay per user basis with no commitment.
    --  BT One Cloud for Microsoft Lync: the platform is now upgraded to
        Microsoft Lync 2013, with a new integrated SIP offer, integration with
        Skype and an enhanced app for better calls and video on mobile devices.
        It is available on premise or as a cloud solution. BT is the only
        operator that can fully integrate Lync 2013 into its network, thus
        enabling calls to fixed lines directly from the Lync platform.
    --  BT One Cloud iComms: a BT developed utility-based solution with no
        upfront cost, offering full unified communications capability with a
        mobile client supported across different devices, enabling better
        collaboration within teams and with customers and suppliers
    --  BT One Enterprise Avaya: the "on site" platform is now based on IP
        Office, a new low-cost evolution for legacy Avaya environments. It is
        designed for mid-size businesses and allows users to connect and
        collaborate using smart phones, laptops, tablets, home phones and office
    --  BT One Enterprise Cisco: the "on site" platform is now upgraded to
        release 10, delivering improved BYOD capability and additional video
    --  BT One Voice anywhere: a new 'mobile only' offer for customers not on BT
        One Voice VPN. It allows customers to take the costs savings of BT's One
        Voice service from the fixed lines to mobile phones, resulting in cost
        savings of more than 45% on outgoing international mobile and roaming

For more information about this release, please contact Kris Kozamchak, Head of PR and Corporate Relations U. S., at + 1 972 310 9055 or kris.kozamchak@bt.com. All news releases can be accessed at our web sites: http://www.globalservices.bt.com/us/en/news and http://www.btplc.com/news

About BT

BT is one of the world’s leading providers of communications services and solutions, serving customers in more than 170 countries. Its principal activities include the provision of networked IT services globally; local, national and international telecommunications services to its customers for use at home, at work and on the move; broadband and internet products and services and converged fixed/mobile products and services. BT consists principally of four lines of business: BT Global Services, BT Retail, BT Wholesale and Openreach.

For the year ended 31 March 2013, BT Group’s reported revenue was £18,103m( )with reported profit before taxation of £2,315m.

British Telecommunications plc (BT) is a wholly-owned subsidiary of BT Group plc and encompasses virtually all businesses and assets of the BT Group. BT Group plc is listed on stock exchanges in London and New York.

For more information, visit www.btplc.com

[1] The launch date and availability of individual products vary country by country. Please refer to your local BT office for more information.


Source: PR Newswire