Sitel’s Bert Quintana to Deliver Keynote at Central American Nearshore Summit
Global Customer Care Leader’s President and CEO to Address Stakeholders from Five Central American Countries
NASHVILLE, Tenn., Oct. 30, 2013 /PRNewswire/ — Sitel, a leading global customer care provider, today announced that President and Chief Executive Officer Bert Quintana will deliver the State of the Industry keynote address at the Central American Nearshore Summit 2013. The event brings together economic development agencies from five countries: CINDE (Costa Rica), FIDE (Honduras), Invest in Guatemala (Guatemala), PROESA (El Salvador) and PRONicaragua (Nicaragua).
The summit marks an important milestone for Central American countries as they work together to create economic opportunities with global corporations. The outsourcing industry plays a critical role in developing the region’s professional workforce, delivering communications skills, the opportunity to work with globally recognized brands and earn an income that exceeds most manufacturing and agricultural jobs.
In his presentation, Mr. Quintana will highlight the many reasons why Central America is an attractive location for Business Process Outsourcing (BPO) companies. He’ll provide insight on the economic and cultural benefits for the region and a look at the road ahead. He will also share his recommendations for new ways that BPO companies and the governments and private sector businesses in Central America can further grow their partnerships.
What: Central American Nearshore Summit 2013 State of the Industry Keynote Address Who: Sitel's President and Chief Executive Officer, Bert Quintana When: Thursday, November 7 at 8:45 a.m. Where: InterContinental Metrocentro Hotel Managua, Nicaragua
“More than ten years ago, I brought outsourced customer care positions to Central America and began to see its potential. Today, Central America has an even stronger, more attractive story to tell, succeeding in an increasingly competitive global marketplace,” said Mr. Quintana. “I look forward to speaking at the event and building new partnerships.”
As caring for customers becomes the differentiator that drives consumer spend, Sitel is advancing its position as a world leader in outsourced customer care innovation. With over 28 years of industry experience, Sitel’s 58,000 employees support clients with CRM contact center services that provide predictable and measurable Return on their Customer Investment by building customer loyalty, increasing sales and improving efficiency. Sitel’s global solutions include customer acquisition, customer care, technical support and social media programs. Support operations span from home based agents to 110+ domestic, nearshore and offshore centers in 23 countries across North America, South America, Europe, Africa and Asia Pacific. Sitel manages client programs on behalf of some of the best known brands in the world in 40 languages. Sitel is privately held and majority owned by Canadian diversified company, Onex Corporation. For more information, please visit www.sitel.com.
Media Contacts: Andrew Kokes Joe Palladino/Brittany Boyer Sitel Schwartz MSL +1 877.95.Sitel +1 781.684.0770 Andrew.Kokes@sitel.com firstname.lastname@example.org