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Global Telecom CRM Market 2012-2016

November 18, 2013

Reportbuyer.com just published a new market research report: Global Telecom CRM Market 2012-2016.

London (PRWEB) November 18, 2013

TechNavio's analysts forecast the Global Telecom Customer Relationship Management (CRM) market to grow at a CAGR of 5.58 percent over the period 2012-2016. One of the key factors contributing to this market growth is the increasing demand from small and medium-sized enterprises in the Telecom sector. The Global Telecom CRM market has also been witnessing an increasing demand for customized telecom CRM solutions. However, the presence of complex tools and workflows in CRM software could pose a challenge to the growth of this market.

TechNavio's report, the Global Telecom CRM Market 2012-2016, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the market in the Americas, and the EMEA and APAC regions; it also covers the Global Telecom CRM market landscape and its growth prospects in the coming years. The report also includes a discussion of the key vendors operating in this market.

The key vendors dominating this space include Amdocs Systems Inc., Avaya Inc., Infor Global Solutions, Microsoft Corp., Oracle Corp., Salesforce.com Inc., and SAP AG.

The other vendors mentioned in this report are Convergys Corp. and Huawei Investment and Holding Co.

Key questions answered in this report:

What will the market size be in 2016 and what will be the growth rate?

What are key market trends?

What is driving this market?

What are the challenges to market growth?

Who are the key vendors in this market space?

What are the market opportunities and threats faced by key vendors?

What are the strengths and weaknesses of each of these key vendors?

You can request one free hour of our analyst’s time when you purchase this market report. Details provided within the report.

01. Executive Summary

02. List of Abbreviations

03. Introduction

04. Market Research Methodology

04.1 Market Research Process

04.2 Research Design

04.3 Research Methodology

05. Scope of the Report

05.1 Market Overview

05.2 Product Offerings

06. Market Landscape

06.1 CRM Software Modules

06.2 CRM Solutions for the Telecom Sector

06.3 Telecom as a Segment of Global CRM Software Market

06.4 Market Size and Forecast

06.5 Market by Deployment Model 2012

06.6 Five Forces Analysis

07. Market Segmentation by Category

08. Geographical Segmentation

08.1 Telecom CRM Market in the Americas 2012-2016

Market Size and Forecast

08.2 Telecom CRM Market in the EMEA Region 2012-2016

Market Size and Forecast

08.3 Telecom CRM Market in the APAC Region 2012-2016

Market Size and Forecast

09. Key Leading Countries

09.1 USA

09.2 Germany

09.3 Japan

10. Vendor Landscape

10.1 Competitive Scenario

10.2 Market Share Analysis 2012

10.3 Other Prominent Vendors

11. Buying Criteria

12. Market Growth Drivers

13. Drivers and their Impact

14. Market Challenges

15. Impact of Drivers and Challenges

16. Market Trends

17. Key Vendor Analysis

17.1 Oracle Corp.

Business Overview

Key Information

Business Segmentation

SWOT Analysis

17.2 Amdocs Systems Inc.

Business Overview

Key Information

Business Segmentation

SWOT Analysis

17.3 SAP AG

Business Overview

Key Information

Business Segmentation

SWOT Analysis

17.4 Microsoft Corp.

Business Overview

Key Information

Business Segmentation

SWOT Analysis

17.5 Salesforce.com Inc.

Business Overview

Key Information

Business Segmentation

SWOT Analysis

18. Other Reports in this Series

List of Exhibits

Exhibit 1: Market Research Methodology

Exhibit 2: CRM Software Modules

Exhibit 3: CRM Solutions for the Telecom Sector

Exhibit 4: Telecom as a Segment of Global CRM Software Market 2012

Exhibit 5: Telecom as a Segment of Global CRM Market 2012-2016 (percentage)

Exhibit 6: Global Telecom CRM Market 2012-2016 (US$ billion)

Exhibit 7: Global Telecom CRM Market by Deployment Model 2012

Exhibit 8: Global Telecom CRM Market by Deployment Model 2012-2016 (percentage)

Exhibit 9: Global Telecom CRM Market by Category Segmentation 2012

Exhibit 10: Global Telecom CRM Market by Geographical Segmentation 2012

Exhibit 11: Telecom CRM market in the Americas 2012-2016 (US$ billion)

Exhibit 12: Telecom CRM market in the EMEA Region 2012-2016 (US$ billion)

Exhibit 13: Telecom CRM market in the APAC Region 2012-2016 (US$ billion)

Exhibit 14: Global Telecom CRM Market by Vendor Segmentation 2012

Exhibit 15: Business Segmentation of Oracle Corp.

Exhibit 17: Business Segmentation of Amdocs Systems Inc.

Exhibit 18: Business Segmentation of SAP AG

Exhibit 19: Business Segmentation of Microsoft Corp.

Exhibit 20: Business Segmentation of Salesforce.com

Methodology

Research methodology is based on extensive primary and secondary research. Primary research includes in-depth interviews with industry experts, vendors, resellers and customers. Secondary research includes Technavio Platform, industry publications, company reports, news articles, analyst reports, trade associations and the data published by Government agencies.

Companies Mentioned

Amdocs Systems Inc., Avaya Inc., Infor Global Solutions, Microsoft Corp., Oracle Corp., Salesforce.com Inc., SAP AG., Convergys Corp. and Huawei Investment and Holding Co.

Read the full report:

Global Telecom CRM Market 2012-2016

http://www.reportbuyer.com/telecoms/country_overviews_telecommunications/global_telecom_crm_market.html#utm_source=prnewswire&utm_medium=pr&utm_campaign=Solution_Integration

For more information:

Sarah Smith

Research Advisor at Reportbuyer.com

Email: query@reportbuyer.com

Tel: +44 208 816 85 48

Website: http://www.reportbuyer.com/

For the original version on PRWeb visit: http://www.prweb.com/releases/2013/11/prweb11343405.htm


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