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The Four Pillars: How Services Firms and Providers Must Evolve to Ensure Sustainability Delivering Next-Generation Services

December 23, 2013

LONDON, Dec. 23, 2013 /PRNewswire/ — Reportbuyer.com just published a new market research report:

The Four Pillars: How Services Firms and Providers Must Evolve to Ensure Sustainability Delivering Next-Generation Services

This IDC study provides IDC’s view on how the four pillars (social, mobile, analytics, cloud) are shaping the evolution of the business and IT services market and industry using ongoing IDC research. This study presents IDC’s analysis of how these four pillars are impacting the services markets as well as the seven geographic markets (United States, Canada, Latin America, Western Europe, CEMA, Japan, and APEJ) and concludes with IDC’s essential guidance on what services firms need to do in order to adapt to the market changes that these four pillars are creating.

“The four pillars of social, mobile, analytics, and cloud are driving fundamental changes in how buyers and organizations want to procure business and IT services that involve more standardized, host-based offerings with the increasing ability to more easily localize and personalize services whether for commercial or consumer use,” said David Tapper, VP of Outsourcing, Managed, and Offshore Services at IDC. “The impact of this for services firms using more traditional means of delivery (e.g., labor centric) will require that they fundamentally change their business models, go to market with the language of business not IT, pursue new markets, make strategic investments particularly at the local level, and change from following customers to leading them.”

Table of Contents

IDC Opinion

In This Study

Situation Overview

Center of Gravity in Procuring Services

Shifting Consumption and Service Delivery Models

Convergence of Pillars

Shifting Services Market: From Traditional to Cloud Services

Future Outlook

United States

Cloud Services

Analytics

Mobility

Trends

Drivers

Challenges

What It Means

Social Media

Canada

Cloud Services

Analytics

Mobility

Social Media

Latin America

Cloud Services

Analytics

Mobility

Social Media

Western Europe

Cloud Services

Analytics

Mobility

Social Media

Central and Eastern Europe, the Middle East, and Africa

Cloud Services

Analytics

Mobility

Social Media

Asia/Pacific Excluding Japan

Cloud Services

Analytics

Mobility

Social Media

Japan

Cloud Services

Analytics

Mobility

Social Media

Essential Guidance

Learn More

Related Research

Synopsis

Figure: Shift to New Consumption and Service Delivery Models

Figure: Value Chain of Services: From Consumer to Service Provider

Figure: Overview of Traditional and Cloud Services: Bundling, Alignment, Evolution

Read the full report:
The Four Pillars: How Services Firms and Providers Must Evolve to Ensure Sustainability Delivering Next-Generation Services http://www.reportbuyer.com/business_government/outsourcing_bpo/four_pillars_services_firms_providers_evolve_ensure_sustainability_delivering_next_generation_services.html#utm_source=prnewswire&utm_medium=pr&utm_campaign=NoCategory

For more information:
Sarah Smith
Research Advisor at Reportbuyer.com
Email: query@reportbuyer.com
Tel: +44 208 816 85 48
Website: www.reportbuyer.com

SOURCE ReportBuyer


Source: PR Newswire