Benchmark Survey Finds Measurement and Analysis Across the Entire IT Infrastructure Is Key to IT Operational Excellence

January 8, 2014

NEW YORK, January 8, 2014 /PRNewswire/ –

Under-Monitored Cloud Infrastructure at Great Risk of Unplanned Downtime and Service

Continuity Software [http://www.continuitysoftware.com ](TM), the world’s leading
provider of service availability risk management solutions, today announced the results of
the Continuity Software IT Operations Analytics Benchmark
[http://www.continuitysoftware.com/serv/it-operational-analytics-survey ]. Based on results
collected across a variety of industry verticals – including financial services,
healthcare, manufacturing, and retail – the benchmark underscores the importance of
operational analytics in meeting IT performance goals.

The IT Operations Analytics Benchmark
[http://www.continuitysoftware.com/serv/it-operational-analytics-survey ] survey’s key
findings include:

        - Large organizations are the most common users of analytical tools to
          monitor and measure IT performance goals.
        - 57% of the large organizations surveyed use analytical tools to monitor, and
          measure IT performance goals (versus just 29% of small companies).
        - Cross-domain operational excellence is mostly measured by uptime.
        - 89% of the organizations surveyed measure uptime across most or all IT
          domains; 66% measure performance; 51% measure the number of open issues.
        - Frequently tracking configuration consistency helps organizations meet their
        - 53% of the organizations that track configuration consistency on a daily basis
          across the IT infrastructure are meeting or exceeding their goals, compared to 31-33%
          of the organizations that track only portions of the infrastructure.
        - Better measurement and analysis tools are required for IT operations
        - 40% of organizations surveyed cited better measurement and analysis tools as
          the most effective means for achieving operations excellence, followed by tools to
          detect cross-domain IT configuration issues (22%) and tools to enforce IT best
          practices (19%).
        - Storage and network performance rank highest.
        - 71% of the organizations surveyed monitor storage and network key performance
          indicators (KPIs); other areas of IT operations that are commonly monitored and
          measured include applications (69%), databases (66%), and clusters (49%).
        - Cloud environments continue to lag behind.
        - Only 14% of the organizations surveyed monitor and measure cloud KPIs.
        - 43% of the organizations never analyze configuration consistency in their
          cloud environment.

“Few would argue that business organizations that deliver IT operational excellence
enjoy a distinct advantage over their competitors,” said Doron Pinhas, CTO, Continuity
Software [http://www.continuitysoftware.com ]. “As this survey reveals, organizations that
are successful in achieving this goal invest in measurement and analysis of KPIs and are
able to transform the collected insights into immediate actions.”

He added, “It is also interesting to note that while the push to move data and
applications into the cloud continues to escalate, most cloud infrastructure remains
under-monitored, and consequently at great risk of unplanned downtime and service

To read the full report, please visit:


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Learn more:

– Surveys: http://www.continuitysoftware.com/resources/surveys

– On-Demand Webinars: http://www.continuitysoftware.com/resources/videos-2

– White Papers: http://www.continuitysoftware.com/resources/white-papers

About Continuity Software

Continuity Software is the world’s leading provider of service availability risk
management solutions. Trusted by many of the largest and most successful companies around
the world, Continuity Software’s award-winning software mitigates downtime and data-loss
risks across the entire enterprise IT landscape
[http://continuitysoftware.com/products/availabilityguardenterprise ], including the
datacenter’s disaster recovery [http://continuitysoftware.com/products/availabilityguarddr
], high availability [http://continuitysoftware.com/products/availabilityguardcluster ]
(HA), and private cloud [http://continuitysoftware.com/products/availabilityguardcloud ]
environments. With Continuity Software solutions, organizations can be confident that
service availability, data protection, and business continuity goals will be met or
exceeded 365 days a year. For further information, please visit
http://www.continuitysoftware.com, email info@continuitysoftware.com, or call:
+1-888-782-8170 (United States) or +972 (3) 6470888 (Israel).

(c) Continuity Software. Continuity Software, RecoverGuard, AvailabilityGuard,
AvailabilityGuard/Enterprise, AvailabilityGuard/Cloud, AvailabilityGuard/DR,
AvailabilityGuard/Cluster, and AvailabilityGuard/SAN are trademarks of Continuity
Software. All other brand and product names in this announcement may be trademarks or
registered trademarks of their respective holders.

        PR Contact:
        Nicole Gorman
        Corporate Communications
        Continuity Software

SOURCE Continuity Software Inc

Source: PR Newswire

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