How Can You Drive Employee Engagement? NICE to Share Best Practices in Upcoming Webinar Series

April 1, 2014

RA’ANANA, Israel, April 1, 2014 /PRNewswire/ — NICE Systems (NASDAQ: NICE) is helping companies establish successful employee engagement programs in order to transform their service organizations. Employee engagement is key to improving customer satisfaction, generating more revenue, and lowering operational costs.

NICE will share best practices on how to drive employee engagement during a series of upcoming webinars, beginning April 17, 2014. Engaging sessions, led by leading analysts, NICE customers, partners, and experts will give participants the tools to improve their performance management programs by focusing on three building blocks:

Transparency – By giving employees insight into performance metrics, they know whether they are meeting individual targets and where they stand in comparison to their peers. This visibility drives higher levels of performance and helps managers provide personalized coaching when needed.

Insight – Using root cause analysis, organizations can uncover and address the issues that prevent employees from doing their best work. These insights, cross-referenced with employee scoring across metrics and time, can help decision-makers take action that aligns with company goals.

Motivation – Engaged employees deliver a better customer experience, which in turn drives loyalty and helps boost revenues. By promoting information sharing, as well as friendly competition among peers, companies can encourage skill- and knowledge-building and set their workforce up for success.

Click here to join the NICE Employee Engagement webinars, and for more information on the sessions.

    April 17          Back Office Live Demo

    April 24           Inside the Experts'
                       Coaching Playbook

    May 1              Workforce Management
                       Live Demo

    May 7              Easing the Pain around
                       Claims in the Back

    May 8              Performance Management
                       Live Demo

    May 15             Looking to transform
                       your WFM program? Go
                       back to the Basics
                       (with Wise Workforce

    May 28             Maximizing Agent Desktop
                       Efficiency in the Telco

    May 29             Gamification - the
                       Marriage of Big Data
                       and Loyalty (with

    June 4             Optum Implements Real-
                       Time Activity
                       Monitoring and
                       Workforce Management in
                       a Blended Environment
                       (with Optum Health)

    June 16            Focus on Employee
                       Engagement to Move the
                       Needle on Customer
                       Satisfaction and
                       Increased Revenue (with
                       Kate Leggett,

    June 19            NICE WFM Benchmark
                       Report - See How You
                       Stack Up

    June 25            Get More from your Back
                       Office with WFO (With
                       Donna Fluss, DMG)

    June 26            Maximizing Agent Desktop
                       Efficiency for

About NICE Systems
NICE Systems (NASDAQ: NICE) is the worldwide leading provider of software solutions that enable organizations to take the next best action in order to improve customer experience and business results, ensure compliance, fight financial crime, and safeguard people and assets. NICE’s solutions empower organizations to capture, analyze, and apply, in real time, insights from both structured and unstructured Big Data. This data comes from multiple sources, including phone calls, mobile apps, emails, chat, social media, video, and transactions. NICE solutions are used by over 25,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies. www.nice.com.

Corporate Media Contact
Erik Snider, +1 877 245 7448, erik.snider@nice.com

Marty Cohen, +1 212 574 3635, ir@nice.com, ET
Anat Earon-Heilborn + 972 9 775 3798, ir@nice.com, CET

Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Systems. All other marks are trademarks of their respective owners. For a full list of NICE Systems’ marks, please see: www.nice.com/nice-trademarks.

Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements are based on the current expectations of the management of NICE-Systems Ltd. (the Company) only, and are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms) and the resulting uncertainties; changes in technology and market requirements; decline in demand for the Company’s products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; pressure on pricing resulting from competition; and inability to maintain certain marketing and distribution arrangements. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company’s reports filed from time to time with the Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.


Source: PR Newswire

comments powered by Disqus