Instant Chime Brings Integrated, Enterprise Click-to-Chat to the Lync Service Desk Environment
Instant Technologies announces Instant Chime for the Lync Service Desk, providing single-click access to support for employees, partners and customers. With Instant Chime businesses are streamlining support operations and improving service levels to put employees back to work faster.
Portsmouth, NH (PRWEB) June 17, 2014
Instant Technologies, specialists in developing innovative, enterprise-class social applications for Microsoft Lync and IBM Sametime platforms, today announced the launch of Instant Chime for Lync 2010 and 2013. This integrated solution helps businesses gain more traction and value out of their Lync and other enterprise communication investments. With Chime, help desk agents have easy access to employee data for quick answers to common problems. IT staff need not be concerned about a heavy technology lift with a 30-minute or less installation on average. Instant is focused on making deployment as simple as external, cloud-based solutions while bringing the added benefits of enterprise integration with the Lync service desk for increased productivity.
Instant has been helping customers with their help desk operations on the IBM Sametime side for over 10 years. Given this breadth of experience combined with growing expertise on the development team, it was time to introduce a solution for the Microsoft Lync environment. “We have customers of all sizes, industries and locations around the world using our click-to-chat solutions with one global IT customer handling 30,000 requests per month through Instant chat. Service desk solutions are our business and we understand the challenges and needs in this area well, stated Peyton McManus, President of Instant Technologies (@teaminstant).
Instant Chime enables agents to handle multiple concurrent chat sessions with easy case escalation without impacting quality or first call resolution rates. As a result, load and staffing levels remain constant while overall service desk outcomes improve. Chime is singularly focused on the user experience—bringing together multiple role-based dashboards with robust reporting and rich visuals, enabling agents to perform their job with ease and managers to continuously monitor and improved work flow operations.
“I am proud of our team and grateful to our loyal customers who provided valuable input on features and click-to-chat use cases to help us build a superior product for the Microsoft Lync platform right out of the gate,” stated McManus. “This product is designed for businesses looking for a more integrated solution to get the most value out of their Lync investment without taking on a full featured contact center deployment.”
Please visit http://www.addchime.com to learn more about Instant Chime
About Instant Technologies
Instant Technologies specializes in developing innovative, enterprise-class compliance and productivity solutions for Microsoft Lync and IBM Sametime, including IM archiving and compliance, as well as IM based service desk solutions. Instant Technologies is a Microsoft Silver ISV Partner and IBM Advanced Business Partner based in Portsmouth, NH.
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