Update for Market Trend-Leaders: ComSignTrust Presents its Secure Tablet-based Solution for Digitized Customer Service Centers and Point of Sales – Paper is OUT, Tablet Screens with Secure PKI-Based Digital Signatures are IN!
Customer service centers that are running behind in aspects related to service, speed, technology, design and security, may lose business to those who are up to date reaching intelligent, well-informed business driving decisions.
TEL AVIV, Israel, July 7, 2014 /PRNewswire/ –
According to Forrester, one of the top 12 trends for customer service in 2014
[http://bit.ly/forresters-cst ] will be simplifying the agent workplace: “Expect customer
service leaders to work on simplifying the agent workspace by removing extraneous data
elements from agent screens, automating tasks to increase agent productivity, and making
relevant information to help personalize the interaction.”
ComSignTrust [http://bit.ly/cstforrester1 ] (http://www.comsigntrust.com
[http://bit.ly/cstforrester1 ]) delivers such out-of-the-box innovative e-Signature
automating solutions for businesses. With a highly secure tablet-based customer service
center solution, customers can enjoy a neat, peaceful, paperless service environment,
where the entire agent-customer interaction takes place via a tablet: the customer
reviews, fills out any forms related to the process and scans any required document, all
upon the tablet. The agent reviews the information the client has provided and digitally
signs and seals the entire document with all the attached files. He then emails it
directly to the client and archives it in the business’ digital folders/archive. The
process is quick and easy for all parties, and since the digital signature solution is PKI
based, also extremely secure, mitigating risks – the document cannot be tampered with and
an authentication process occurs with the agent’s signing, ensuring his identity and
This is the new way of doing business at customer service centers in today’s market -
reducing queues, improving the quality of client service, cutting costs, increasing
confidence and securing the data. In other words – progressing to a digital business.
ComSignTrust is a pioneer and a world leader in developing secure, qualified,
PKI-based digital signature solutions. With a simple click-to-sign interface, users can
easily e-Sign and lock any type of file anywhere, anytime. ComSignTrust offers desktop,
portable, cloud, web, and mobile solutions, with capabilities such as Multi-Signer and
powerful API, and integrates easily with applications such as SharePoint, ERP, CRM and BPM
solutions. ComSignTrust offers fast ROI solutions that comply with country and industry
specific laws, regulations and standards.
Contact: Evelyn Kotler Marketing Manager Comda Group- ComSignTrust/ComSign/Comda firstname.lastname@example.org