Measuredup.Com Challenges Companies to Take the Customer Service 'Pledge' This Holiday Shopping Season
Posted on: Tuesday, 4 December 2007, 09:00 CST
NEW YORK, Dec. 4 /PRNewswire/ -- http://www.measuredup.com/, a leading online customer service review site today announced the launch of "The Pledge Challenge" for companies that want to differentiate themselves this competitive and budget constrained Holiday season. The "Pledge" allows participating companies to demonstrate to online cyber shoppers and offline consumers that they care about Customer Service and satisfaction as much as the bottom line.
The Measuredup "Pledge" is a free downloadable customer service statement and logo that companies can download for free from the Measuredup.com website and post on their own websites so that consumers know that management, the company and brand are committed to trying to meet the consumers customer service needs.
The Measuredup.com site founded by Marc Karasu is designed to address the customer service void growing in the wake of technology's fast pace forward. The rise in Internet shopping, automated voice systems, outsourced-and off shored-customer service departments and other technology-driven trends have served mainly to distance customers from companies rather than bring them closer together. And while the Internet has helped customers become more informed in their purchasing decisions, it hasn't given consumers an avenue for holding businesses accountable for their customer service.
Measuredup.com addresses and resolves this void in a way that is both fun and empowering to consumers and valuable to companies who can use this information to improve and to create a conversation with consumers.
Through the Measuredup.com site, users can rate businesses or services on a 5-point scale in many categories from the expected to the unusual.
Measuredup gives new meaning to the phrase "The Customer is always right." About Measuredup.com
Measuredup.com is a leading Customer Service review networking site where consumers rate and review their customer service and brand experiences in a public forum. The site's founder, frustrated by an increase in incompetent, rude and outright abusive treatment by businesses both large and small, sought to develop a platform where consumers could share their experiences, vent or praise as appropriate and, ultimately, effect change.
For interviews, quotes or discussion please call the founder and President of Measuredup.com, Marc Karasu. Contact info available here and on the site at http://www.measuredup.com/
Measuredup.com
CONTACT: Marc Karasu, Founder of http://www.measuredup.com/, +1-917-863-0358
Web site: http://www.measuredup.com/
Source: PRNewswire
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User Comments (1)
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Posted by Visible.net on 07/23/2009, 17:14 We absolutely love the service MeasuredUp provides! They have done a lot of things right with their site both in the beginning and since launch. We love that we can claim our review page, respond to consumer issues or compliments and utilize video within the site. it makes custom service and support so much easier here at our office since we've been using review sites like MeasuredUp. I recommend using it for any type of business online or off. to get an idea of what a review page looks like, feel free to check out ours. http://www.measuredup.com/company/Visible.net-Inc.-3133 |
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