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Fonix Telecom Call Center Scores High Marks for Customer Service; According to an Independent Survey Conducted for EnergyUnited

Posted on: Tuesday, 18 January 2005, 09:00 CST

The call center of Fonix Telecom Inc., a subsidiary of Fonix Corp. (OTCBB: FNIX) offering next-generation integrated communications services, received a 96.4 percent out of a 100 percent approval rating in a customer service survey conducted by Shoppers Inc. ("Shoppers"), an independent customer service evaluation company. The survey was conducted on behalf of Fonix Telecom partner EnergyUnited.

Shoppers phoned or visited call centers that conduct business with EnergyUnited to evaluate employee customer service skills. Shoppers ranked employees on their skills via a series of yes/no items and rated them as having exceeded, met or failed to meet expectations. The overall performance of Fonix Telecom's call center employees averaged 96.4 percent, up from 91.4 percent in September 2004. The survey was initiated six months ago and results are provided on a quarterly basis. This marks Fonix Telecom's second quarter with acknowledged high excellence ratings in customer service.

"We have always been committed to investing in and cultivating meaningful long-term relationships with our customers and partners," said Phil Cleveland, director of marketing of EnergyUnited. "These surveys enable us to respond with a sense of urgency to customer needs."

"Customers should be able to count on pleasant, reliable, high-quality service each time they speak with a Fonix Telecom representative," said W. Dale Smith, senior vice president and general manager, Fonix Telecom. "It is gratifying that we have been rewarded with such high scores in the areas that we consider extremely important -- areas that demonstrate a true value to our partners at EnergyUnited."

Fonix Telecom Inc., provider of local and long distance phone service in the Southeast region through LecStar Telecom, sells phone service through EnergyUnited. For more information about partnerships, or to become a partner, please see the Partner Registration section of the LecStar Web page at www.lecstar.com or e-mail info@lecstar.com

About EnergyUnited

EnergyUnited, an innovative and fast-growing organization that provides utility services for homes and businesses, is the third largest provider of residential electricity in North Carolina. In addition to electricity and propane, EnergyUnited offers a group of specialized utility services for businesses and a wide range of specialized residential products and services through its HomeVantage brand.

About Fonix Telecom Inc.

Fonix Telecom Inc., a wholly owned subsidiary of Fonix Corp., provides a full array of wireline voice, data, long distance and Internet telephone services utilizing traditional lines as well as next-generation networks such as Voice over Internet Protocol, Broadband Over Power Lines and fixed wireless technology. Fonix Telecom Inc. is based in Atlanta. Visit www.fonix.com for more information, or call 888-895-5539.

About Fonix

Based in Salt Lake City, Fonix Corp. is an innovative communications and technology company that provides integrated telecommunications services and value-added speech technologies through Fonix Telecom Inc. and The Fonix Speech Group. The combination of interactive speech technology and integrated telecommunications services allows Fonix to provide customers with comprehensive cost-effective solutions to enhance and expand their communications needs. Visit www.fonix.com for more information, or call 801-553-6600 and say "Sales."

Statements released by Fonix that are not purely historical are forward looking within the meaning of the "Safe Harbor" provisions of the Private Securities Litigation Reform Act of 1995, including statements regarding the company's expectations, hopes, intentions and strategies for the future. Investors are cautioned that forward-looking statements involve risk and uncertainties that may affect the company's business prospects and performance. The company's actual results could differ materially from those in such forward-looking statements. Risk factors include general economic, competitive, governmental and technological factors as discussed in the company's filings with the SEC on Forms 10-K, 10-Q and 8-K. The company does not undertake any responsibility to update the forward-looking statements contained in this release.

Source: Business Wire

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