MPC Notebooks Top TBR Customer Satisfaction Poll
MPC Corporation (AMEX:MPZ) has earned the leading rank in Technology Business Research’s (TBR) Corporate IT Buying Behavior and Customer Satisfaction Study for Corporate Notebooks in the third quarter of 2007.
The poll’s results reflect customer satisfaction with products and service formerly provided by Gateway, Inc., whose Professional business MPC acquired in October 2007. TBR represented the company’s results in the study as “MPC/Gateway.” Gateway was also ranked #1 in corporate notebook customer satisfaction by TBR for the prior three quarters.
MPC/Gateway’s overall results were higher than those of Dell, HP, Lenovo and Toshiba. TBR’s study was based on interviews with 755 enterprise IT managers, including 149 users of Gateway Professional notebooks. The managers were questioned about each company’s delivery times, phone support, replacement parts availability, repair time, hardware quality, value, ease of doing business, product design and overall satisfaction.
“MPC/Gateway continued to outscore the competition by a significant magnitude,” said Julie Perron, manager of primary research for TBR. “The company has established a unique reputation for customer service and demonstrates how customer service quality can drive a #1 ranking.”
“We are extremely pleased to be recognized as a leader in customer satisfaction for our notebook PCs,” said Jeff Fillmore, chief operating officer of MPC. “Customer service and product quality have been major priorities for both MPC and Gateway’s Professional business, and we will continue to focus on these areas as a combined company.”
About MPC Corporation
MPC Corporation (AMEX: MPZ), a major US PC vendor since 1991, provides enterprise IT hardware solutions to small-and-medium businesses, government agencies and education organizations. With its acquisition of Gateway’s Professional business in October 2007, MPC became one of the leaders in the US market providing PCs, servers and storage products to professional customers. MPC provides additional value with an industry-leading level of service and support. For more information, visit MPC online at www.mpccorp.com.
Cautionary Statement
Certain statements in this press release are “forward-looking statements” within the meaning of Section 27A of the Securities Act of 1933 and Section 21E of the Securities Exchange Act of 1934. These statements involve a number of risks, uncertainties and other factors that could cause actual results, performance or achievements of MPC Corporation to be materially different from any future results, performance or achievements expressed or implied by these forward-looking statements. Other factors that could materially affect such forward-looking statements can be found in MPC Corporation’s filings with the Securities and Exchange Commission, including risk factors, at www.sec.gov. Investors, potential investors and other readers are urged to consider these risk factors carefully in evaluating the forward-looking statements and are cautioned not to place undue reliance on forward-looking statements. Forward-looking statements in this press release include statements with regard to the MPC Corporation’s areas of focus for the combined company. There is no assurance that MPC Corporation will be able to maintain its customer satisfaction ranking. The forward-looking statements made herein are only made as of the date of this press release and MPC Corporation undertakes no obligation to publicly update such forward-looking statements to reflect subsequent events or circumstances.