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Social Networking Sites Slow and Inaccessible; WatchMouse Research Shows Facebook Performance Poorest of All

Posted on: Thursday, 10 January 2008, 12:00 CST

Popular social networking sites are frustrating users, according to WatchMouse -- by making them wait. Research from the leading website monitoring company has shown that Web 2.0 sites often lag behind other commercial sites in performance - they are often slow to open or fail to load properly. WatchMouse monitored the time it took the social networking sites listed on Wikipedia (http://en.wikipedia.org/wiki/List_of_social_networking_websites), to load. The results showed that the worst, in terms of availability, was the immensely popular Facebook.

Other well-known culprits included Twitter, last.fm, Windows Live Spaces, Friendster and del.icio.us. Of the 104 sites monitored, nearly half - 51 earned a Site Performance Index (SPI) of 1000 or more, which indicates very slow load time. This was an unexpected outcome, considering most of these sites rely heavily on Ajax, which generally delivers quicker load times because the dynamics of the site do not load immediately. While first generation websites generally required a webpage to fully load each time a user clicked, the use of Ajax helps websites improve interactivity, speed, functionality and usability by instead exchanging small amounts of data with the server upon user action.

Faceparty performed the best - with an SPI of 303 - indicating that users can access the site most frequently and in the fastest time among the monitored social networking sites. Looking at the results, most sites still have a lot to work on if they want their users to keep coming back. Research has shown that most web users are very impatient and will wait no longer than four seconds for a webpage to load.

"It is interesting to see that some of the most popular networking sites turn out to be some of the worst performers," said Mark Pors, CTO at WatchMouse. "It's surprising that they have gathered such a big fan base when they serve their users so badly. Using Ajax technology, they should be able to work more effectively. I believe these sites will need to do a lot of work to improve their performance if they are to remain popular."

A complete overview of the monitoring results of the WatchMouse Site Availability Index, listing all the sites monitored, can be found on www.watchmouse.com/SPI/2008/performance_social_networking_sites.php

About WatchMouse

Companies can easily monitor the performance of their web sites using WatchMouse's monitoring service. WatchMouse has thousands of customers in over 70 countries and checks from 25+ locations and networks worldwide (see: www.watchmouse.com).

Source: Business Wire

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