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AltiGen Communications' AltiContact Manager 5.0 Receives Customer Inter@Ction Solutions(R) Magazine's 2004 'Product of the Year' Award

Posted on: Monday, 31 January 2005, 09:00 CST

FREMONT, Calif., Jan. 31 /PRNewswire-FirstCall/ -- AltiGen(R) Communications, Inc. , a leading manufacturer of VoIP telephone systems and VoIP call center solutions, announced today that Technology Marketing Corporation (TMC(R))'s Customer Inter@ction Solutions(R) Magazine awarded AltiGen's AltiContact(TM) Manager 5.0 call center system its 2004 "Product of the Year" award.

The AltiContact(TM) Manager 5.0 (ACM) call center is a suite of powerful and affordable IP contact center solutions built on the award-winning AltiServ IP-PBX communication foundation. ACM adds advanced routing and contact management solutions designed to offer enhanced support for inbound, outbound or blended customer contact environments.

"Each year Customer Inter@ction Solutions magazine bestows its Product of the Year awards on companies that have demonstrated excellence in technological advancement and application refinements. AltiGen Communications has demonstrated to the editors of Customer Inter@ction Solutions that its products or services have gone the extra mile to help improve both the customer experience and the ROI for the companies that use them," said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Inter@ction Solutions.

"Our goal has always been to accelerate the return on investment for our customers by making advanced capabilities affordable," said Gilbert Hu, President and CEO, AltiGen Communications. "A great example is our centralized call recording capability. This application is traditionally very cost prohibitive because users have had to buy and integrate a separate and expensive call recording system. With AltiGen, the centralized call recording system is built into the AltiGen call center, eliminating that cost, and our customers need only license each individual user. We see many examples where this alone has saved companies $15,000 to $50,000 on the initial investment."

Designed for single site or distributed call centers, each AltiContact(TM) Manager system will support up to 144 active agents with overflow capabilities for distributed implementations. ACM provides IVR, call recording, skills- based and priority routing, advanced queuing and CRM database integration to improve the customer experience. AltiGen's advanced VoIP platform supports agents anywhere around the world. Designed to be managed in-house, ACM's comprehensive, easy-to-use tools and reporting help companies boost agent productivity for increased sales and service levels.

The Product of the Year Award winners for 2004 are published in the January 2005 issue of Customer Inter@ction Solutions magazine. Customer Inter@ction Solutions has been the leading publication in the CRM, call center and teleservices industries since 1982.

About AltiGen Communications

AltiGen Communications, Inc. is a leading manufacturer of VoIP telephony solutions. The company designs, manufactures and markets advanced, IP-PBX telephone systems and IP call centers that leverage both the Internet and the public telephone network. These products enable an array of applications that take advantage of the convergence of voice and data communications to achieve superior business results. AltiGen Communications products are available from independent authorized resellers and strategic partners. AltiGen's AltiServ(TM) family of telephony solutions has been recognized for excellence with more than 40 industry awards since 1996. Focused on the small to mid sized and multi-site businesses, AltiGen customers benefit from integrated solutions that protect their existing investments, while providing new ways to be more competitive, productive and to save money. AltiGen is a Microsoft(R) Certified Gold ISV Partner. For more information, call 1-888-ALTIGEN or visit the Web site at http://www.altigen.com/ .

About TMC(R)

Celebrating more than 30 years as a leading publisher, Technology Marketing Corporation (TMC(R)) publishes Customer Inter@ction Solutions(R) and INTERNET TELEPHONY(R) magazines, Web portal TMCnet.com, and the online publications SIP(TM), Speech-World(TM), VoIP Developer(TM), WiFI Telephony(TM), WiMAX(TM), Alternative Power(TM) and BiometriTech(TM). TMC(R) is also the first publisher to test new products in its own on-site laboratories, TMC(R) Labs. TMC(R) produces INTERNET TELEPHONY(R) Conference & EXPO, VoIP Developer Conference(TM) and Global Call Center Outsourcing Summit(TM). TMC offers live and online certification programs through TMC University. TMCnet.com publishes more than 14 online newsletters. Visit http://www.tmcnet.com/ for details.

Safe Harbor Statement This press release contains forward-looking statements within the meaning of Section 21E of the Securities Exchange Act of 1934, including, without limitation, statements regarding the continued market acceptance of our Voice over IP telephone systems, and call center solutions in the small to midsize marketplace, and our ability to deliver award winning solutions which includes enhanced support for inbound, outbound or blended customer contact environments. These statements reflect management's current expectation. However, actual results could differ materially as a result of unknown risks and uncertainties, including but not limited to, risks related to AltiGen's limited operating history. For a more detailed description of these and other risks and uncertainties affecting AltiGen's performance, please refer to the Company's most recent 10K for the year ended September 30, 2004. AltiGen assumes no obligation to update the forward-looking information contained in this press release.

AltiGen, AltiGen Communications, the AltiGen Communications logo are registered trademarks or trademarks of AltiGen Communications, Inc. All other trademarks mentioned in this document or Website referenced are the property of their respective owners. The use of the word partner does not imply a partnership relationship between AltiGen and any other company.

AltiGen Communications, Inc.

CONTACT: Bryan Wright of AltiGen, +1-510-252-9712, ext. 322,bwright@altigen.com; or Bill MacRae of TMC, +1-203-852-6800, ext. 226,bmacrae@tmcnet.com

Web site: http://www.altigen.com/http://www.tmcnet.com/

Source: PRNewswire-FirstCall

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