AIM Technology Attains Gold Certified Partner Status in Microsoft Partner Program for Second Time

AIM Technology, a provider of performance management software solutions for contact centers and service organizations, today announced it has attained Gold Certified Partner status in the Microsoft Partner Program with competencies in Business Intelligence and ISV Software Sales, recognizing AIM Technology’s expertise and impact in the technology marketplace. As a Gold Certified Partner, AIM Technology has demonstrated expertise with Microsoft technologies and a proven ability to meet customers’ needs. Microsoft Gold Certified Partners receive a rich set of benefits, including access, training and support, giving them a competitive advantage in the channel.

AIM Performance Suite (APS) comprises a family of workflow applications which include reporting, analysis, performance reviews, alerts, scorecards and others. APS combines real-time data from disparate sources within a call center, normalizes it and presents custom reports. With an accurate, meaningful image of employee performance, users are able to find insight, uncover trends, accurately predict and ultimately make better business decisions. APS is the only application in its class built atop Microsoft’s Analysis Services for multi-dimensional, online analytical processing and drill-down capabilities into key performance indicators.

“We are pleased to have attained Gold Certified Partner status in the Microsoft Partner Program again. In this way, we can continue to promote our expertise and relationship with Microsoft to our customers,” said Tony Hayward, CEO of AIM Technology. “Our Gold Certified Partner status offers many benefits which allow us to enhance our customer offerings.”

More About Microsoft Competencies

The Data Management Solutions Competency is designed for Microsoft Certified and Gold Certified Partners that have proved their competency in deploying data warehousing, online analytical processing, data mining, decision support and in-depth reporting solutions.

“Microsoft Competencies make it easier for our partners to position their offerings to our mutual customers, better align their business with Microsoft’s marketing initiatives, and form closer relationships with other industry partners,” said Bill Baker, distinguished engineer and general manager of Business Intelligence applications for the Microsoft Office Business Platform at Microsoft Corp. “Through the Data Management Solutions Competency, we can assist our industry partners’ proficiency in developing and deploying business intelligence applications more quickly and easily, and help them align with our goal of making business intelligence solutions more pervasive and accessible to everyone.”

“Microsoft has a vision to meet the needs of the coming data explosion and the next generation of data-driven applications,” said Kim Saunders, director of marketing for SQL Server at Microsoft Corp. “Achieving Gold Certified Partner Status demonstrates a commitment to developing innovative solutions to enhance the capabilities of our mutual customers.”

The ISV/Software Solutions Competency recognizes the skill and focus partners bring to a particular solution set. Microsoft Gold Certified Partners that have obtained this competency have a successful record of developing and marketing packed software based on Microsoft technologies.

“Solutions competencies are an important way for Microsoft to better enable ISVs to meet customer needs,” said Sanjay Parthasarathy, corporate vice president of the Developer and Platform Evangelism Group at Microsoft Corp. “They allow ISVs to keep and win customers through their deep knowledge of solutions-based Microsoft platform technologies. Microsoft has a long history of working closely with ISV partners to help them deliver compelling solutions and applications to our mutual customers, and the Microsoft Competencies are an important step in continuing to enhance vital relationships with ISVs worldwide.”

The Microsoft Partner Program was launched in October 2003 and represents Microsoft’s ongoing commitment to the success of partners worldwide. The program offers a single, integrated partnering framework that recognizes partner expertise, rewards the total impact that partners have in the technology marketplace, and delivers more value to help partners’ businesses be successful.

About AIM Technology

AIM Technology provides performance management software solutions for contact centers. Embracing a continuous cycle of motivating, measuring and managing employees, AIM solutions enable users to improve customer service, lower staff attrition, increase employee job satisfaction and contribute to their organization’s sustained growth. AIM Technology is headquartered in San Francisco and London with offices in Denver and Boston. For more information please visit www.aimtechnology.com.

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SOURCE: AIM Technology