Complaints Flood in About Japan Telecom's Fixed-Line Phone Service
Posted on: Wednesday, 9 February 2005, 15:00 CST
Feb. 9--TOKYO -- Thousands of consumers nationwide have complained that sales agents for Japan Telecom Co. falsely told them the firm had merged with Nippon Telegraph and Telephone Corp. to solicit contracts for a new fixed-line phone service, informed sources said Wednesday.
According to the complaints filed with NTT and the communications ministry, some Japan Telecom agents told consumers the merger story or that they were commissioned by NTT, Japan's largest telecom service operator.
Both are false statements, but apparently made in a bid to get consumers to switch their phone contracts from NTT's to Japan Telecom's, the sources said.
Japan Telecom, a unit of Internet investor Softbank Corp., launched the new service in December.
The Ministry of Internal Affairs and Communications has summoned Japan Telecom officials several times and ordered them to straighten out the facts about the new service and NTT, they said.
NTT West Corp., one of NTT's two regional service operators, sent a letter of protest under the name of its president, Shunzo Morishita, in January to Japan Telecom President Hideki Kurashige.
Japan Telecom said it has yet to fully investigate the complaints but added it wants to thoroughly train its agents and plans to terminate contracts with them if they have made deceitful contacts with customers.
NTT West says its branches have received about 3,600 complaints, while NTT East Corp., another regional NTT service operator, says its branches have received several thousand.
The two plan to explain to their customers and concerned people about the matter through booklets describing the nature of the problem and on their websites.
In the past, Japan Telecom's parent company Softbank drew fire due to aggressive sales methods for its asymmetric digital subscriber line services.
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Source: Kyodo News International, Tokyo
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