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Sonoma Partners Again 'Writes the Book' On Customer Relationship Management

Posted on: Wednesday, 5 March 2008, 15:00 CST

CHICAGO, March 5 /PRNewswire/ -- Sonoma Partners, experts in implementing and customizing Microsoft(R) CRM (Customer Relationship Management) solutions, announced the publication of Working With Microsoft(R) Dynamics(TM) CRM 4.0, an authoritative guide to Microsoft's newest release of the software.

(Photo: http://www.newscom.com/cgi-bin/prnh/20080305/AQW092)

Authored by Mike Snyder and Jim Steger and published by Microsoft Press, the second-edition book targets those looking to install, customize, or enhance Microsoft CRM.

With insider insight on customizing forms, configuring security roles, tracking e-mail and writing reports for Microsoft Dynamics CRM 4.0, the book can be pre-ordered at Amazon.com and will debut at Convergence, Microsoft's top event for its Dynamics line of business software, scheduled for March 11-14 in Orlando, Fla.

In addition, Sonoma Partners today announced the coming availability of Microsoft(R) Dynamics(TM) CRM 4.0 and Microsoft Dynamics Live CRM Step by Step, also written by Snyder and Steger and published by Microsoft Press. "Step-By-Step" is their first end-user guide to Microsoft Dynamics CRM. This book is planned for release in Summer 2008.

Microsoft hailed the publication of Working With Microsoft Dynamics CRM 4.0. "Mike Snyder and Jim Steger have done it again, with a comprehensive yet practical guide for users, implementers and administrators of Microsoft Dynamics CRM 4.0," said Bill Patterson, director, product management, of Microsoft Dynamics CRM. "Any deployment can benefit from their examples and resources."

"The 4.0 release builds on the stability of the existing platform and includes added value via additional enhancements, such as duplicate checking, an import data wizard, user generated reporting, and secure access via the web," Snyder said. "Our book helps developers create solutions that take unique advantage of these and the other significant new benefits of the Microsoft CRM platform right away."

"One of the key chapters in the new book discusses Microsoft Dynamics CRM's enhanced workflow capability," Steger remarked. "The ability for administrators and users to easily create sophisticated workflow rules allows them to use the system more effectively."

About Working With Microsoft Dynamics CRM 4.0

Authored by experts who have completed over 100 successful implementations of Microsoft Dynamics CRM, the book provides all the information needed to create successful CRM solutions -- including case studies, integration and performance guidelines, and toolsets.

It also explains how to maintain Microsoft CRM, making it of vital interest to IT professionals who support Microsoft CRM systems. In addition, power users will learn how to customize individual Microsoft CRM experiences.

For further information about the book, please visit http://sonomapartners.com/.

About Sonoma Partners

Chicago-based Sonoma Partners LLC sells, customizes and implements Microsoft's Customer Relationship Management (Microsoft CRM) software for mid-size and enterprise companies throughout the United States. Founded in 2001, it has worked exclusively with Microsoft CRM since the Beta release of version 1.0, winning the Global Microsoft CRM Solution Developer of the Year Award and twice winning the Global Microsoft CRM Partner of the Year Award.

The company's unmatched expertise and Accelerated Deployment Model offer a rapid path to value and return on investment. In addition, Sonoma Partners has extensive experience in several vertical industries, including real estate, healthcare, professional services, and finance.

Photo: NewsCom: http://www.newscom.com/cgi-bin/prnh/20080305/AQW092PRN Photo Desk, photodesk@prnewswire.com

Sonoma Partners LLC

CONTACT: Michelle Alexander of Sonoma Partners LLC, +1-312-627-0700,ext. 34, malexander@sonomapartners.com

Web site: http://www.sonomapartners.com/

Source: PRNewswire

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