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ISI Telemanagement Solutions, Inc. Receives Unified Communications(R) Magazine's 2007 Product of the Year Award

Posted on: Thursday, 13 March 2008, 12:00 CDT

SCHAUMBURG, Ill., March 13 /PRNewswire/ -- ISI Telemanagement Solutions, Inc., a leading global provider of comprehensive cost management solutions for voice, data, wireless and integrated communications, announced today that Technology Marketing Corporation's (TMC(R)) Unified Communications magazine (http://www.uc-mag.com/) has named ISI's Business Intelligence Solutions as a recipient of its 2007 Product of the Year Award.

(Logo: http://www.newscom.com/cgi-bin/prnh/20061130/ISILOGO)

ISI's Business Intelligence suite of products enables users in a Cisco Unified Communications environment to compile and analyze data for non-traditional customer contact phones showing critical management information, including:

Ring Time Abandoned Calls Traffic Analysis & Statistics

David Dishek, Vice President of Unified Communications for ISI said, "Our Business Intelligence Solutions provide valuable insight into a company's most critical customer communications. ISI's Business Intelligence reporting assists Unified Communications users with improving customer service, enhancing the customer experience, lowering costs, and managing resources. It is a valuable addition to any Cisco IP Telephony solution." Mr. Dishek continued, "These types of reports benefit any company in a non-contact center environment by helping them to reduce costs involved in overstaffing and excess equipment, and abandoned calls, as well as providing an audit trail of important customer interactions."

"ISI Telemanagement Solutions has proven they are committed to quality and excellence while addressing real needs in the marketplace. Unified Communications is pleased to grant a 2007 Product of the Year Award to their Business Intelligence product," said Rich Tehrani, TMC President and Editor-in-Chief of Unified Communications magazine. "We're proud to honor their hard work and accomplishments and look forward to more innovative solutions from ISI in the future."

A full list of Product of the Year winners will be published in the March, 2008 issue of Unified Communications magazine, http://www.uc-mag.com/.

For more information about TMC, please visit http://www.tmcnet.com/. About ISI Telemanagement Solutions, Inc.

Headquartered in Schaumburg, IL, ISI Telemanagement Solutions, Inc. is a leading provider of solutions that optimize information, productivity, and costs involving data, wireless, voice, and IP communications. Audit, inventory, network optimization, and outsourcing services allow clients to free-up time and money to make strategic investments in IP infrastructure and applications. ISI has an international client-base and is a leader in reliably delivering and supporting quality products and services. In addition to thousands of clients that consistently rate ISI as superior in quality surveys, ISI's solutions are certified and distributed by industry leaders such as Cisco, Avaya, Nortel, IBM, EDS, AT&T, and many others. ISI facilities, processes, and data security comply with ISO 9001, SAS 70, HIPAA and other important standards.

Additional information about ISI, can be found at http://www.isi-info.com/, requested via e-mail at info@isi-info.com, or by calling (847) 995-0002.

Contact: Mark McNeill Marketing Director ISI Telemanagement, Inc. 847.592.3278 mmcneill@isi-info.com About Unified Communications magazine

New in July 2007, Unified Communications magazine is devoted to educating enterprise decision makers on why and how they need to deploy unified communications (UC) solutions. Every issue of Unified Communications magazine features a comprehensive news section; case studies of successful deployments and lessons learned; interviews with leading hardware and software companies; and an 'industry' section, featuring analysis of important mergers and acquisition, partnerships and a Wall Street perspective on the unified communications market. Unified Communications has a subscriber base of 41,509.

About TMC

Technology Marketing Corporation (TMC) is an integrated global media company helping our clients build communities in print, online and in-person. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and IMS Magazine. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. According to Quantcast, TMCnet reaches nearly one million U.S. unique visitors each month. TMCnet serves as many as three million unique visitors globally each month according to Webtrends. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO, and Call Center 2.0 Conference. (*alexa.com is an amazon.com company that ranks Web sites by their traffic levels. Neither alexa.com nor amazon.com is affiliated with TMCnet.)

For more information about TMC, visit http://www.tmcnet.com/. Company Contact: TMC Contact: Jan Pierret 203-852-6800, ext. 228 jpierret@tmcnet.com

Photo: http://www.newscom.com/cgi-bin/prnh/20061130/ISILOGOAP Archive: http://photoarchive.ap.org/PRN Photo Desk, photodesk@prnewswire.com

ISI Telemanagement Solutions, Inc.

CONTACT: Mark McNeill, Marketing Director of ISI Telemanagement, Inc.,+1-847-592-3278, mmcneill@isi-info.com; or Jan Pierret of TMC,+1-203-852-6800, ext. 228, jpierret@tmcnet.com

Web site: http://www.isi-info.com/http://www.tmcnet.com/http://www.uc-mag.com/

Source: PRNewswire

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