VRG Implements SabreSonic Solution

GOL Linhas Aereas Inteligentes, the parent company of Brazilian airlines GOL Transportes Aereos and VRG Linhas Aereas, has announced that VRG has implemented SabreSonic solution, developed by Sabre Airline, to optimize customer service.

The SabreSonic suite will establish sales and customer service systems integration, which used to be a combination of two different systems, now is just a unique platform.

The platform will not be locally installed, therefore, the company will have no costs for maintaining equipment and servers, instead, Sabre Airline Solutions will be in charge of this service.

Lincoln Amano, VRG’s commercial director, said: “The SabreSonic solution has an advanced sales suite via internet that will provide customers with a positive experience on using this sales channel. As a result, the company expects a highly increment on sales via Internet, either directly to end users or through travel agents, with a subsequent reduction on selling costs.”