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Optimum Lightpath Receives New York State Public Service Commission Commendation for Excellence in Customer Service for Tenth Consecutive Year

Posted on: Tuesday, 25 March 2008, 12:00 CDT

JERICHO, N.Y., March 25 /PRNewswire/ -- Optimum Lightpath(SM), a division of Cablevision Systems Corporation , and an industry leader in providing advanced Ethernet-based data, Internet, voice, video transport solutions and managed services over its Intelligent Enterprise Network, today announced it has been awarded the New York State Public Service Commission (PSC) Commendation for Excellent Customer Service in 2007. Presented annually, the award recognizes telecom providers that consistently provide the highest levels of service and quality to customers in New York State. This marks the tenth consecutive year Optimum Lightpath has been so honored by the PSC, having been awarded the commendation annually since 1998 -- every year that the Company has been reviewed by the Commission.

"Optimum Lightpath is delighted to have received this latest recognition from New York State, which is a testament to our ongoing commitment to providing excellence in customer service while delivering innovative business technologies and services to mid and large-size businesses in the New York metropolitan area," said Dave Pistacchio, Executive Vice President and General Manager, Optimum Lightpath. "Our customers have come to expect not only the most advanced technology, but also the highest level of customer service in the industry. Our goal is to continue to exceed these expectations every day as we have done for the past ten years."

The annual commendation recognizes excellent customer service based on providers' performance relative to service quality standards set forth by the PSC. The commendations are based on two metrics: The Customer Trouble Report Rates (CTRR) and the PSC Complaint Rate, or the number of complaints received each year by the Commission per 1,000 access lines.

The PSC award is one of several industry recognitions received by Optimum Lightpath during the past year. In January, the Company was named 2008 Frost & Sullivan North American Ethernet Service Emerging Company of the Year. In 2007, Optimum Lightpath was named Heavy Reading's North American Ethernet Service Provider of the Year for Regional Innovation and named Best North American Regional Service Provider of the Year by the Metro Ethernet Forum (MEF).

Optimum Lightpath's carrier Ethernet service is helping to increase productivity, streamline operations and lower telecommunications costs for enterprise customers across the New York metropolitan area, resulting in high customer satisfaction, specifically among financial institutions and major corporations using its services.

Businesses interested in learning more about Optimum Lightpath's Metro Ethernet services can visit http://www.optimumlightpath.com/ or call 1-877-LIGHTPATH.

About Optimum Lightpath

Optimum Lightpath, a division of Cablevision Systems Corporation , and an industry leader in providing advanced data, Internet, voice, video transport solutions and managed services over its Intelligent Enterprise Network, uses the power of its reliable and resilient fully fiber optic network to deliver these solutions to businesses throughout the New York metropolitan area. Since its formation almost 20 years ago, Optimum Lightpath has built an advanced fiber-to-the-business-premises network extending more than 2,750 route miles throughout the tri-state area with more than 2,500 fiber lit buildings. As a result of owning and maintaining this state-of-the- art network, Optimum Lightpath is able to reliably provide scalable, high- capacity IP-based Metro Ethernet services that support high bandwidth data, Internet, voice and video applications that dramatically improve the enterprise customer's quality of experience. Optimum Lightpath was one of the first service providers in the world and the first North American MSO to earn Carrier Ethernet certification from the MEF. For more information, visit http://www.optimumlightpath.com/.

About Cablevision

Cablevision Systems Corporation is one of the nation's leading entertainment and telecommunications companies. Its cable television operations serve more than 3 million households in the New York metropolitan area. The company's advanced telecommunications offerings include its iO TV(SM) digital television, Optimum Online(R) high-speed Internet, Optimum Voice(R) digital voice-over-cable, and its Optimum Lightpath integrated business communications services. Cablevision's Rainbow Media Holdings LLC operates several successful programming businesses, including AMC, IFC, WE tv and other national and regional networks. In addition to its telecommunications and programming businesses, Cablevision owns Madison Square Garden and its sports teams, the New York Knicks, Rangers and Liberty. The company also operates New York's famed Radio City Music Hall, and owns and operates Clearview Cinemas.

Media Contacts: Nick Rae Optimum Lightpath 516-803-1172 nrae@optimumlightpath.com Jennifer Moritz Zer0 to 5ive for Optimum Lightpath 917-748-4006 jmoritz@0to5.com Jim Maiella Cablevision 516-803-3947 jmaiella@cablevision.com

Optimum Lightpath

CONTACT: Nick Rae of Optimum Lightpath, +1-516-803-1172,nrae@optimumlightpath.com; or Jennifer Moritz of Zer0 to 5ive for OptimumLightpath, +1-917-748-4006, jmoritz@0to5.com; or Jim Maiella of Cablevision,+1-516-803-3947, jmaiella@cablevision.com

Web site: http://www.optimumlightpath.com/

Source: PRNewswire

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