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Envox PhoneLink Wins TMC's Unified Communications Magazine 2007 Product of the Year Award

Posted on: Monday, 31 March 2008, 09:00 CDT

WESTBOROUGH, Mass., March 31 /PRNewswire/ -- Envox Worldwide, a leading global provider of IP-based voice solutions, today announced that Envox PhoneLink, the company's computer telephony integration (CTI) solution that enables Salesforce customers to add screen pop and click-to-dial capabilities to their contact centers, has been selected by Technology Marketing Corporation's (TMC(R)) Unified Communications magazine as a 2007 Product of the Year.

"Unified Communications magazine is pleased to bestow a Product of the Year award on Envox PhoneLink for its demonstrated excellence in technological advancement and application refinements. Envox Worldwide has demonstrated to the editors of Unified Communications that with this product it has gone the extra mile to help improve both the customer experience and the ROI for their customers," said Rich Tehrani, TMC President and Group Editor-in-Chief of Unified Communications.

Envox PhoneLink for AppExchange is a CTI application that allows service and support organizations to leverage the data from their Salesforce.com CRM solution in their outbound dialing initiatives and to help them resolve customer issues more quickly. Envox PhoneLink significantly enhances the efficiency and performance of service and support groups by providing agents with click-to-dial and screen pop capabilities that can reduce call time and help personalize customer service.

"Envox Worldwide customers know that Envox PhoneLink is the right choice for organizations seeking to add CTI functionality to their Salesforce.com CRM solution," said Leo Casey, president and CEO of Envox Worldwide. "Receiving the Unified Communications Product of the Year award is a testament to our ongoing development efforts, as well as our commitment to provide our customers with the products they need to be successful."

For more information about Envox PhoneLink please visit: http://www.envox.com/software/envox-phonelink.asp

About Unified Communications Magazine

With more than 160,000* qualified readers for its premier in July 2007, Unified Communications is the first, only and primary resource where professionals can turn to become educated about UC solutions. This publication will quickly become the industry standard, the Bible of the industry if you will, as the primary source for information on UC products and solutions. Every issue of Unified Communications magazine features a comprehensive news section; case studies of successful deployments and lessons learned; interviews with leading hardware and software companies; and an 'industry' section, featuring analysis of important mergers and acquisition, partnerships and a Wall Street perspective on the unified communications market. (*Circulation plus pass along readers.)

About TMC

Technology Marketing Corporation (TMC) is an integrated global media company helping our clients build communities in print, online and in-person. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and IMS Magazine. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. Ranked in the top 7,500 most visited Web sites in the world by alexa.com*, TMCnet serves as many as three million unique visitors each month. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO, and Call Center 2.0 Conference. (*alexa.com is an amazon.com company that ranks Web sites by their traffic levels. Neither alexa.com nor amazon.com is affiliated with TMCnet.)

For more information about TMC, visit http://www.tmcnet.com/. About Envox Worldwide

Envox Worldwide is a leading global provider of IP-based voice self- service and contact center solutions. The company's standards-based software solutions dramatically reduce customer service costs, optimize contact center performance, and improve customer satisfaction. More than 1.25 million ports of Envox's hosted and premise-based IVR solutions have been deployed globally and over one million contact center agents benefit from the intelligent routing, screen pop and call monitoring functionality provided by Envox's award-winning CTI software. Envox's development tools and software platforms are also used to streamline enterprise-wide communications through unified communications solutions and to generate new revenue streams for service providers through multimedia carrier communications services. For more information, visit http://www.envox.com/.

For more information, contact: Catherine Van Evans Darby Johnson Envox Worldwide Beaupre & Co. Public Relations, Inc. Tel: +1-508-871-7604 Tel: +1-603-559-5809 catherine.vanevans@envox.com djohnson@beaupre.com

Envox Worldwide

CONTACT: Catherine Van Evans of Envox Worldwide, +1-508-871-7604,catherine.vanevans@envox.com; or Darby Johnson of Beaupre & Co. PublicRelations, Inc., +1-603-559-5809, djohnson@beaupre.com, for Envox Worldwide

Web site: http://www.envox.com/http://www.tmcnet.com/

Source: PRNewswire

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