March 31, 2008

Dial Telecom Romania Selects Soffront CRM to Improve Customer Service

Soffront Software, a supplier of end-to-end CRM solutions, has announced that Dial Telecom Romania, a regional telecom holding company, has selected Soffront CRM to improve customer service and communication.

Using Soffront, Dial Telecom Romania has a great deal of customer information at their fingertips. And with the help of Soffront CRM reporting, they can aggregate this information and improve efficiency.

George Rizescu, IT and billing manager of Dial Telecom Romania, said: "We choose Soffront because the application fulfilled most of our requirements, the solution fell within our project budget, and it could be successfully implemented within a reasonable amount of time. Soffront CRM was ideal for our needs because of features such as process automation, workflow processes, and a customer portal."