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Genesys Meeting Center 4.5 Adds Enterprise VoIP Connectivity

Posted on: Thursday, 3 April 2008, 09:00 CDT

Genesys Conferencing, a global multi-media collaboration service leader, today announced Genesys Meeting Center 4.5, a major enhancement to its award-winning web conferencing and collaboration solution used by more than 200 of the Fortune 500. Genesys Meeting Center recently was named 2007 Product of the Year by INTERNET TELEPHONY magazine.

The new version lets customers leverage their internal VoIP infrastructure investments by connecting their corporate IP backbone with the Genesys Service Platform to provide high quality, ubiquitous collaboration services to callers from anywhere in the world. Customers that previously used PSTN will experience a seamless transition to VoIP. The new service can offer employees automated and "short cut" dialing, call forwarding and other efficiencies gained by running internal and external communications off one integrated solution. And they save money at the same time since no third party long distance carrier charges are incurred.

The new Enterprise VoIP connection requires only a simple routing through an MPLS network, which most Fortune 2000 companies already have in place. The resulting combined system runs off the Genesys Service Platform already provided via its SaaS model, so no back-end software is required.

"We've connected our VoIP back end to Genesys," said Todd Hauschildt, CIO, Verigy Ltd., a leading Singapore-based semiconductor test company with U.S. headquarters in Cupertino, California, "and we're pleased with the results. It was a simple IT procedure and completely transparent to our users. We immediately began realizing the efficiencies that come from running internal and external communications off one integrated system. This was well worth it from a performance as well as a cost savings perspective."

Several new user interface capabilities also support the ubiquitous global access for which Genesys Meeting Center is known, including:

Lotus IM integration

Full support for Microsoft Vista and Office 2007

Unicode for supporting global languages like Chinese, Japanese and Russian.

"The development of Genesys' Enterprise VoIP Service Platform is an important milestone for deepening our customer partnerships," said Jim Huzell, President, Genesys Conferencing. "It allows us to offer far greater customization to suit each customer's specific situation and needs. It lets us infuse greater value into our Multimedia Minute pricing. And it strengthens our unified communications platform, to bring advanced collaboration capabilities to the people who make global business work as smoothly as local business does."

Genesys Conferencing

Founded in 1986, Genesys Conferencing is a leading provider of unified collaboration and communication services to thousands of organizations worldwide, including more than half of the Fortune Global 500. The company's flagship product, Genesys Meeting Center, provides an integrated multimedia collaboration solution that is easy to use and available on demand. With offices in more than 20 countries across North America, Europe and Asia Pacific, the company offers an unmatched global presence and strong local support. Genesys Conferencing is publicly traded on Euronext Eurolist C in France (FR0004270270). Additional information is available at www.genesys.com.

Source: Business Wire

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